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CNA-NIC F25 CH 3 DEF
Communication Skills
| Question | Answer |
|---|---|
| active listening | a way of communicating that involves giving a person ones full attention while he is speaking and encouraging him to give information and clarify ideas |
| adverse event | an unexpected event that causes serious injury or death |
| another name for adverse event | sentinel event |
| barrier | a block or an obstacle |
| body language | all of the conscious or unconscious messages a persons body sends as she communicates |
| examples of body language | facial expressions, gestures and posture |
| care conference | a meeting to share and gather information about a resident in order to develop a care plan |
| care plan | a plan for each resident created by a registered nurse that outlines the tasks that team members must perform to help the resident reach their goals of care |
| charting | the act of noting care and observations ; documenting |
| code | in health care , an emergent medical situation in which specially trained responders provide the necessary care |
| code status | formal documentation of the type and scope of care that should be provided to a particular resident in the event of cardiac or respiratory arrest, other catastrophic organ failure or terminal illness |
| critical thinking | the process of reasoning and analyzing in order to solve problems; for the nursing assistant, critical thinking means making careful observations and immediately reporting all potential problems |
| culture | a set of learned beliefs, values, traditions and behaviors shared by a social or ethnic group |
| edema | swelling in body tissues caused by excess fluid |
| incident | an accident, problem or unexpected event that happens during the course of care |
| incident report | a report documenting an incident and the response to the incident |
| another name for incident report | occurrence, accident, accident/incident or event report |
| medical chart | legal record of all medical care a patient, resident or client recieves |
| minimum data set (MDS) | a detailed form with guidelines for assessing residents in long term care facilities ; also details what to do if resident problems are identified |
| nonverbal communication | communication without using words such as through gestures and facial expressions |
| nursing process | an organized method used by nurses to determine residents needs, plan the appropriate care to meet those needs and evaluate how well the plan of care is working; the five steps are assessment, diagnosis , planning, implementation and evaluation |
| objective information | factual information collected using the senses of sight , hearing , smell and touch |
| another name for objective informaiton | signs |
| orientation | a persons awareness of person, place and time |
| prefix | a word part that comes before the root to help form a new term |
| prioritize | to place things in order of importance |
| root | the main part of a word that contains its basic meaning or definition |
| rounds | scheduled visits to each residents room to assess the residents condition and needs and to discuss the care plan with participating staff |
| sentinel event | an unexpected event that causes serious injury or death |
| what is another name for sentinel event | adverse event |
| subjective information | information collected from residents, their family members, and their friends; information may not be true, but is what the person reported |
| another name for subjective information | symptoms |
| suffix | a word part added to the end of a root or a prefix to create a new word |
| verbal communication | communication involving the use of spoken or written words or sounds |
| what is another name for verbal communication | oral communication |
| vital signs | measurements - temperature , pulse rate, respiratory rate, and blood pressure - that monitor the functioning of the vital organs of the body |
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