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CNA-NIC F25 CH 2.10

Discuss the Ombudsman's Role

QuestionAnswer
what is the origin of the word ombudsman originally came from Scandinavia - the ombudsman is a government official who investigates citizens complaints
what is an OMBUDSMAN in long term care facilities in the united states the legal advocate (an advocate is a person who publicly supports a certain cause) for residents
what does the Older Americans Act (OAA) require by federal law requires all states to have an ombudsman program
what does the ombudsman do visits the facility and listens to residents; decides what course of action to take if there is a problem.
what are the pros of the ombudsman can help settle disputes and resolve conflicts. She provides an ongoing presence in long term care facilities to monitor care and conditions
what resources are available to the ombudsman they may work with other agencies to resolve complaints
Typical Duties performed by an ombudsman : #1 Advocates for residents rights and quality care
Typical Duties performed by an ombudsman : #2 Educates consumers and care providers
Typical Duties performed by an ombudsman : #3 Investigates and resolves complaints; work with investigators from the police, APS and health departments
Typical Duties performed by an ombudsman : #4 Appears in court and or at legal hearings
Typical Duties performed by an ombudsman : #5 Gives information to the public
who get to investigate reports of abuse that occur in healthcare faciltiies in some states a group of specially selected people (ombudsman) state agencies that can assist people with other concerns about a facility
what can state agencies provide assistance for concerns about a facility
what are the state agencies State Department of Health State Department of Health and Human Services
where is Ombudsman contact information normally located usually posted in public areas in the facility
how can one get more information on the Ombudsman program contacting the National Long Term Care Ombudsman Resource Center (Itcombudsman.org) or a local legal aid society
Elder Justice Act was passed as part of what Affordable Care Act
when was the Elder Justice Act passed March of 2010
why is the elder justice act significant It is the first federal law designed specifically to combat elder abuse
Under the Elder Justice Act, the federal Department of Health and Human Services has established an Elder Justice Coordinating Council (EJCC)
what is the Elder Justice Coordinating Council an advisory board on elder abuse, neglect, and exploitation
what are the goals of the elder justice coordinating council these groups are indented to coordination educational resources, support, and grant funding to aid efforts to stop elder abuse
abbreviation for elder justice coordinating council EJCC
Created by: user-1830624
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