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CNA-NIC F25 CH 2.2
Define Law Ethics and Etiquette
| Question | Answer |
|---|---|
| ETHICS | are the knowledge of what is right and wrong; they help guide conduct |
| what does ethics help make people do | ethics help people make decisions at home, in the workplace or in the community |
| what does ethics do in health care | ethics guide the people giving the care |
| what is an example of ethics in health care | keeping a residents information confidential is ethical behavior (it is also the law) |
| LAWs | rules set by the government to help protect the public. |
| in healthcare who do laws protect | laws protect those receiving care |
| what is an example of a law in health care | there is a law against stealing a residents belongings |
| laws can be | civil or criminal |
| CRIMINAL LAWS | are enacted to protect society from people or organizations that try to harm them |
| what do criminal laws protect | protects the public |
| what is another term for criminal laws | public law |
| CIVIL LAW | refers to disputes between individuals |
| what are examples of civil law | problems with landlords, conflicts with neighbors, and divorce issues |
| what is civil law sometimes referred to as | private law |
| what must all healthcare providers do | behave ethically and follow the law |
| criminal law includes these types of offenses (crime) | felony and misdemeanor |
| felony | is a serious crime. |
| what are examples of felonys | murder and bribery |
| what is the punishment for felonies | may include a long prison term (such as life without parole or even a death sentence) |
| misdemeanor | is any crime that is not a felony - it is a less serious offense than a felony |
| what is an example of a misdemeanor | disturbing the peace |
| what is the punishment for misdemeanors | may include community service hours, a fine, and or a short prison term |
| ETIQUETTE | is the code of proper behavior and courtesy in a certain setting. |
| what is an example of etiquette | proper telephone etiquette includes identifying oneself when answering the phone at a facility. Asking how may I help you is also part of proper telephone etiquette |