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Chapter 6 CNA
| Question | Answer |
|---|---|
| Bullying | Repeated attacks or threats of fear, distress, or harm by a bully toward a victim |
| burnout | a job stress resulting in being physically or mentally exhausted, having doubts about your abilities, and having doubts about the value of your work |
| confidentiality | trusting others with personal and private information |
| conflict | a clash between opposing interests or ideas |
| courtesy | a polite, considerate, or helpful comment or act |
| gossip | to spread rumors or talk about the private matters of others |
| harassment | to trouble, torment, offend, or worry a person by one's behavior or comments |
| priority | the most important thing at the time |
| professionalism | following laws, being ethical, having good work ethics, and having skills to do your work |
| stress | the response or change in the body caused by any emotional, physical, or social, or economic factor |
| stressor | the event or factor that causes stress |
| teamwork | staff members work together as a group each person does his or her part to give safe and effective care |
| work ethics | behavior in the workplace |
| NATCEP | Nursing assistant training and competency evaluation program |
| Professionalism | involves following laws, being ethical, having good work ethics, and having the skills to do your work |
| Work ethics | deals with behavior in the workplace |
| Your Health | your health is important as a student and nursing assistant. in order to learn and to give safe and effective care, you have to be physically and mentally healthy. |
| your hygiene | your hygiene needs careful attention |
| your appearance | how you look affects the way people think about you and the agency |
| childcare | someone needs to care for you children when you leave for school or work, while you are at school or work, and before you get home. |
| transportation | plan for getting to and from school or work |
| attendance | your NATCEP or employer has an attendance policy |
| your attitude | you need a good attitude and show that you enjoy work |
| gossip | to gossip means to spread rumors or talk about the private matters of others. gossiping is unprofessional and hurtful. |
| confidentiality | this means trusting others with personal and private information |
| speech and language | your speech and language must be professional. words used in a home and social settings may not be proper in class, the clinical setting, and at work. |
| courtesies | a polite, considerate, or helpful comment or act. |
| personal matters | you were hired to do a job. personal matters cannot interfere with your job otherwise care is neglected |
| meals and breaks | meal breaks are usually 30 minutes other breaks are usually 15 minutes |
| job safety | you must protect patients, residents, families, visitors, co workers, and yourself from harm |
| planning your work | a priority is the most important thing at the time |
| dealing with conflict | conflict is a clash between opposing interest or ideas |
| burnout | burnout is a job stress resulting in being physically or mentally exhausted, having doubts about your abilities, and having doubts about the values of your work |
| harassment | to trouble, torment, offend, or worry a person by ones behavior or comments. |
| sexual harassment | involves unwanted sexual behaviors by another |
| bullying | repeated attacks or threats of fear, distress, or harm by a bully toward a victim |
Created by:
siennametz