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Bullying
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Chapter 6 CNA

QuestionAnswer
Bullying Repeated attacks or threats of fear, distress, or harm by a bully toward a victim
burnout a job stress resulting in being physically or mentally exhausted, having doubts about your abilities, and having doubts about the value of your work
confidentiality trusting others with personal and private information
conflict a clash between opposing interests or ideas
courtesy a polite, considerate, or helpful comment or act
gossip to spread rumors or talk about the private matters of others
harassment to trouble, torment, offend, or worry a person by one's behavior or comments
priority the most important thing at the time
professionalism following laws, being ethical, having good work ethics, and having skills to do your work
stress the response or change in the body caused by any emotional, physical, or social, or economic factor
stressor the event or factor that causes stress
teamwork staff members work together as a group each person does his or her part to give safe and effective care
work ethics behavior in the workplace
NATCEP Nursing assistant training and competency evaluation program
Professionalism involves following laws, being ethical, having good work ethics, and having the skills to do your work
Work ethics deals with behavior in the workplace
Your Health your health is important as a student and nursing assistant. in order to learn and to give safe and effective care, you have to be physically and mentally healthy.
your hygiene your hygiene needs careful attention
your appearance how you look affects the way people think about you and the agency
childcare someone needs to care for you children when you leave for school or work, while you are at school or work, and before you get home.
transportation plan for getting to and from school or work
attendance your NATCEP or employer has an attendance policy
your attitude you need a good attitude and show that you enjoy work
gossip to gossip means to spread rumors or talk about the private matters of others. gossiping is unprofessional and hurtful.
confidentiality this means trusting others with personal and private information
speech and language your speech and language must be professional. words used in a home and social settings may not be proper in class, the clinical setting, and at work.
courtesies a polite, considerate, or helpful comment or act.
personal matters you were hired to do a job. personal matters cannot interfere with your job otherwise care is neglected
meals and breaks meal breaks are usually 30 minutes other breaks are usually 15 minutes
job safety you must protect patients, residents, families, visitors, co workers, and yourself from harm
planning your work a priority is the most important thing at the time
dealing with conflict conflict is a clash between opposing interest or ideas
burnout burnout is a job stress resulting in being physically or mentally exhausted, having doubts about your abilities, and having doubts about the values of your work
harassment to trouble, torment, offend, or worry a person by ones behavior or comments.
sexual harassment involves unwanted sexual behaviors by another
bullying repeated attacks or threats of fear, distress, or harm by a bully toward a victim
Created by: siennametz
 

 



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