Save
Busy. Please wait.
Log in with Clever
or
show password
Forgot Password?
Don't have an account?  Sign up 
Sign up using Clever
or
Username is available taken
show password


Make sure to remember your password. If you forget it there is no way for StudyStack to send you a reset link. You would need to create a new account. Your email address is only used to allow you to reset your password. See our Privacy Policy and Terms of Service.

Already a StudyStack user? Log In

Reset Password
Enter the associated with your account, and we'll email you a link to reset your password.
focusNode
Didn't know it?
click below
 
Knew it?
click below
Don't Know
Remaining cards (0)
Know
0:00
edit
Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.

  Normal Size     Small Size show me how

Customer Relations 1

TermDefinition
Approach meeting/greeting the customer
Body Language communication by the movement and position of a person's body
Brand a name
Buying motives reasons a customer buys a certain product
Buying signals things a customer may say or do to indicate a readiness to buy
Closing the sale obtaining a customers positive agreement to buy
Communication the process of exchanging information
Coupon a piece of paper that gives a customer a discount
Customer benefit the advantage or personal satification a customer will get from a good or service
Determining needs questions
Display the visual and artistic aspect of presenting a product to a target group of customers
Employee a paid worker
Employer the person or company who pays people to work
Exchange Merchandise brought back to be replaced by other merchandise
Invoice the suppliers statement that the order has been filled and the merchandise is sent
Laymen's terms words a salesperson uses so that the average customer can understand
Marketing process of planning
Markup the difference between the cost and selling price of an item
Markdown when the price of an item reduced to move inventory and make room for new inventory
Objection the concern
Physical inventory a method of counting merchandise by visually inspecting and counting it to determine the quantity on hand
Product feature a basic or physical attribute of a product
Sales check form used to record a sales transaction
Sales tax a percentage fee imposed by the government on retail price
Scanner a device used to read the UPC on a product label
Selling the process of helping customers make satisfying buying decisions by communicating how products and their features match customers needs
Subtotal the total amount of the sale before a sales tax is applied
Suggested selling selling additional goods to the customer
Till the cash drawer of the cash register
Unit price the price of one piece of merchandise
Job Interview A meeting which a person who wants a job talks to an employer abut being hired
Created by: study&make100
Popular Marketing sets

 

 



Voices

Use these flashcards to help memorize information. Look at the large card and try to recall what is on the other side. Then click the card to flip it. If you knew the answer, click the green Know box. Otherwise, click the red Don't know box.

When you've placed seven or more cards in the Don't know box, click "retry" to try those cards again.

If you've accidentally put the card in the wrong box, just click on the card to take it out of the box.

You can also use your keyboard to move the cards as follows:

If you are logged in to your account, this website will remember which cards you know and don't know so that they are in the same box the next time you log in.

When you need a break, try one of the other activities listed below the flashcards like Matching, Snowman, or Hungry Bug. Although it may feel like you're playing a game, your brain is still making more connections with the information to help you out.

To see how well you know the information, try the Quiz or Test activity.

Pass complete!
"Know" box contains:
Time elapsed:
Retries:
restart all cards