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PHS CH 3

Fundamental Skills in Health Informatics

TermDefinition
body language nonverbal communication that occurs through conscious or unconscious gestures and movements
claims process the procedure for submitting costs for medical services so that payment can be collected or denial can be determined.
communication the act of sharing a message, thought, or idea so that it is accurately received and understood.
copay an out-of-pocket fee paid by a person with health insurance at the time a covered service, such as an office visit or a prescription, is received.
data facts about a specific topic, which are used for reference or analysis.
electronic health record (EHR) a medical document that contains information from all of the clinicians involved in a patient's care and which can be created and managed by authorized clinicians and staff across more than one healthcare organization.
etiquette term for a code of polite behavior among members of a profession or group.
explanation of benefits (EOB) a detailed account of each claim processed by an insurance plan, which is sent to the patient as notification of claim payment or denial.
facsimile machine a machine used to transmit pictures or written documents using the public telephone network.
feedback the response of an audience to a message.
health literacy a person's ability to obtain and understand health-related information and make informed decisions using that information.
medical documentation written reports of observable, measurable, and reproducible findings from examinations, supporting laboratory or diagnostic tests, and assessments of a patient
medical record a file that contains documents that describe a specific patient's medical history and medical care within one healthcare organization; also known as a chart or file.
statistics term for the science that includes the collection, organization, and interpretation of numerical data.
triage an evaluation process in which a group of patients is sorted according to the urgency of their need for care.
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