Help
Options
Didn't know it?
click below
click below
Knew it?
click below
click below
Don't Know
Remaining cards (0)
Know
retry
shuffle
restart
0:00
Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.
Normal Size Small Size show me how
Normal Size Small Size show me how
Fundamentals Ch. 8
Communication & the Nurse-Patient Relationship
| Question | Answer |
|---|---|
| active listening | mind & senses concentrated & focused on what's being said |
| aphasia | difficulty expressing or understandin language |
| body language | nonverbal communication |
| What are some forms of nonverbal communication | gesture, expression, body posture, intonation, & general appearance |
| communication | when 1 person sends a message & it is received, processed, & indicated that it's been interpreted |
| confidentiality | keeping all information private & not discussing patient info with anyone not involved in the patient's care |
| congruent | in agreement |
| delegate | authorize another person to do something |
| empathy | ability to understand by seeing the situation from another's perspective |
| feedback | responding |
| incongruent | does not agree |
| input | put in information |
| nonverbal | without words |
| perception | recognition & interpretation of sensory stimuli |
| rapport | a relationship of mutual trust or affinity |
| SBAR | situation, background, assessment, trecommendation |
| shift report | verbal communication on the details of a patient's condition & treatment |
| therapeutic | effective/curative |
| therapeautic communication | communication that is focused on the needs of the patient |
| verbal | in words |
| 4 elements necessary for communication | sender, message, reciever, feedback |
| nonverbal communication can convey | anxiety, fear, pain |
| Factors affecting communication | culture, past experiences, emotions & moods, attitude, self-concept, physical problems |
| an example of a past experience | level of education |
| How emotions & moods effect communication | anxious: may not hear/interpret correctly, upset: speak louder, depressed: communicate minimally |
| How attitude effects communication | affects how message is recieved |
| The acceptable distance in American culture in regards to personal space | 18 inches to 4 feet |
| Acceptable distance in American culture in regards to personal space in a social environment | 4 feet to 12 feet |
| Factors for communication breakdown | lack of active listening, failure to give feedback of message recieved, wrong assumptions of nonverbal messages |
| What does active listening require? | concentration & focused listening |
| Body language that conveys aqctive listening | leaning forward, nodding slightly, open body posture |
| 4 most common Thearapeutic Communication techniques | Silence, Open-ended questions, Restate, Touch (SORT) |
| Blocks to effective communication | Changing subject, Offering false reassurance, Defensive comments, Asking probing questions, Giving advice, Using Cliches, Not listening attentively |
| difference between empathy & sympathy | empathy is understanding, sympathy is sorrow felt for the person |
| What can nonverbal communication be? | gesture, body position, intonation, general appearance |
| Where does the nurse-patient relationship take place? | healthcare setting |
| Boundaries of the nurse-patient relationship | patient's problems, help needed, nurse's professional role |
| Communication with school age children | simple explanations, show how equipment works, allow child to handle equipment, loisent to fear/concerns |
| Communication with elderly | speak slowly, allow more time for processing, face patient so lips can be seen, hearing aid in place and turned on |
| information needed when phoning physician | patient data, chart, allergies, concise statement/reason for calling, |
| What should you do at the end of the call with physician | document call & physician's response |
| What patient data will physician need during call? | vitals, labs, meds, urinary output |
| What should you do before calling physician | make a quick assessment of patient & document in chart |
| End of shift report needs to contain what info? | name, date admitted, diagnosis, tests, teratments, meds, changes in condition, lab values, pain, concerns |
| What is a good tecnique to use for end of shift reports? | SBAR |
| When delegating, be: | clear, concise, include time restraints, get feedback |
| an essential component of communication | feedback |
| What does therapeutic communication promote? | understanding between the sender & reciever |
| ____ must be kept for all communication between the patient & the nurse | confidentiality |
| 2 aspects of culture that vary from one culture to another are | eye contact & personal space |
| characteristics of the nursr that facilitatea therapeutic nurse-patient relationship | shows empathy, non-judgemental, has desire to help, genuiness, honest, respect, effective communication skills, confidentiality |
| 3 specific actions to increase communication with the aphasic person | assume they can understand, give time to answer, give directions with shortphrases & simple terms |
| 4 specific actoins to take when speaking with a hearing impaired patient | get the person's attention, be at eye level, speak distinctly, speak slowly with short simple questions |
Created by:
drtediaper
Popular Nursing sets