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Habit 4 Study Guide

Flash Cards for Habit 4

QuestionAnswer
Habit 4 Think Win-Win
Module 11: Balance Courage and Consideration I can build effective relationships with people by working for their benefit as well as my own.
Win-Lose You're always trying to get ahead of others or be better than other people. You can't win unless other people lose.
Lose-Win You're not brave enough to stick up for yourself. You say yes too fast, are easily taken advantage of, and bury a lot of feelings.
Lose-Lose. If you can't win, nobody wins. You get revenge. you envy and criticize others. You put other people down.
Win-Win or No Deal You're ready to walk away before someone loses, including yourself. Balancing courage and consideration is the way to help others feel good and for you to feel good too.
Courage and Consideration Matrix Consists of four corners, determines your courage and consideration. Ideally you want to be in the top right corner.
Bottom Right Corner Lose-Win, high in consideration but low in courage. You don't say anything since you want to be liked and you don't want trouble.
Bottom Left Corner Lose-Lose, low in both courage and consideration. You don't care if other people lose, nor do you have the courage to stand up for yourself.
Upper Left Corner Win-Lose, low in consideration and high in courage. You might be subtle about it, but you ultimately see life as a competition, and you want to make sure you're taken care of first.
Upper Right corner Win-Win or No Deal, high in both courage and consideration. You're ready to walk away before someone loses, including yourself.
Module 12: Make Deposits in Other People's Emotional Bank Accounts (EBAs) I can make deposits of kindness and helpfulness into other people's Emotional Bank Accounts. When I do this, it's easier to make new friends and build strong relationships.
Find Out What a Deposit Is for the Other Person What you think is a deposit for the other person may in fact be a withdrawal in their mind. You won't know unless you find out.
Do Small Acts of Kindness A second deposit is to treat people with kindness. It would make someone's day if you were the one person that showed kindness.
Keep Promises Nothing bankrupts the EBA faster, even if the account has a huge balance, than to break a serious promise. Think carefully before using the words "I promise" or "I commit".
Keep Confidences When someone shares something with you in confidence, keep it that way.
Be Loyal to the Absent When the person isn't there avoid gossiping or backbiting. Stick up for people.
Set Clear Expectations Don't leave things fuzzy, clearly state what you'll do, then follow through on what's expected.
Apologize If you're in the wrong, admit it now: "That was unkind of me, I apologize." Don't wait.
Forgive Learn to forgive and to forget so that you don't keep hurting yourself the way you were hurt.
Created by: Trustin
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