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NUR136 Comm/Coll
Communication and Collaboration
| Term | Definition |
|---|---|
| Assertive Communication | The ability to express oneself without violating the rights of another person |
| Nurse-patient collaboration | Collaboration exists at each level of the nursing process |
| Nurse-to-nurse collaboration | Mentoring; Shared governance |
| Interprofessional collaboration | Working across professional disciplines to optimize patient care |
| Interorganizational collaboration | Pooling resources and information |
| Communication | process of interaction between people in which symbols are used to create, exchange, and interpret messages about ideas, emotions, and mind states. |
| Linguistic communication | spoken words or written symbols |
| Paralinguistic communication | nonverbal messages (e.g., gestures, eye contact, facial expressions) |
| Metacommunication | Interpersonal states Environmental stimuli Relationship between the individuals |
| Communication Contextual Factors | Characteristics of the environment; Relationship of participants; Internal mood states (e.g., anxiety); Mental and physical conditions; Experience and education; External noise; Culture |
| Advocacy | Speaking up for patients to ensure that health needs are met is an expectation within the scope of professional nursing practice |
| Electronic Health Record | source of information and a major means of communication between members of the team |
| Communication Safety | frequently cited cause of errors in the delivery of health care |
| Avoiding | When an issue is unimportant or when other, more important issues are pressing. Many times we see this in healthcare because we see patient care more important. |
| Collaborating | When you need to find an integrative solution and the concerns of both parties are too important to be compromised |
| Compromising | When goals are moderately important but not worth the effort or the potential disruption involved in using more assertive modes |
| Competing | When quick, decisive action is vital—for example, in an emergency |
| Accommodating | When the issue is much more important to the other person than it is to you—to satisfy the needs of others and as a goodwill gesture to help maintain a cooperative relationship |
| Feedback Steps | Deny Defend Explain Understand Change |
Created by:
susan.martin
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