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Habit 4 study guide

TermDefinition
Balance Courage and Consideration I can build effective relationships with people by working for their benefit as well as my own.
Win-Lose Don't try to be better than others to have courage. low on consideration and high in courage.
Lose-Win Be brave enough to stick up for yourself. High on consideration, low on courage.
Lose-Lose If you are going down, you don't have to bring others down with you. Low in courage and consideration.
Win-Win or No-Deal There can be a win-win for everyone, it is all about attitude. High in courage and consideration, this is where you want to be.
Make Deposits in others EBA Emotional Bank Accounts I can make deposits of kindness and helpfulness into other people's EBA. When I do this, its easier to make new friends and build strong relationships.
Small Acts of kindess treat people with kindness. Smile at others, take initiative. Introduce yourself to others.
Keep Promises I commit. I promise. You break trust when you break promises.
Keep confidences Keep private things private.
Be Loyal to the Absent Dont gossip behind others back. Stick up for people.
Set Clear Expectations Follow through on what is expected.
Apologize if you are in the wrong, admit it. Dont make excuses if you are wrong.
Forgive Learn to forgive and forget.
Created by: calijk
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