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Habit 4 study guide

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Term
Definition
Balance Courage and Consideration   I can build effective relationships with people by working for their benefit as well as my own.  
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Win-Lose   Don't try to be better than others to have courage. low on consideration and high in courage.  
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Lose-Win   Be brave enough to stick up for yourself. High on consideration, low on courage.  
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Lose-Lose   If you are going down, you don't have to bring others down with you. Low in courage and consideration.  
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Win-Win or No-Deal   There can be a win-win for everyone, it is all about attitude. High in courage and consideration, this is where you want to be.  
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Make Deposits in others EBA Emotional Bank Accounts   I can make deposits of kindness and helpfulness into other people's EBA. When I do this, its easier to make new friends and build strong relationships.  
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Small Acts of kindess   treat people with kindness. Smile at others, take initiative. Introduce yourself to others.  
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Keep Promises   I commit. I promise. You break trust when you break promises.  
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Keep confidences   Keep private things private.  
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Be Loyal to the Absent   Dont gossip behind others back. Stick up for people.  
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Set Clear Expectations   Follow through on what is expected.  
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Apologize   if you are in the wrong, admit it. Dont make excuses if you are wrong.  
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Forgive   Learn to forgive and forget.  
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