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CNA

CHAPTER 24 KEY TERMS

TermDefinition
Burnout a state of mental or physical exhaustion caused by stress.
direct services positions that serve the resident or patient directly.
resume a summary or listing of relevant job experience and education.
OBRA regulates NAs training, evaluation, and certification.
reciprocity moving NAs certification from one state to another state.
stressor something that causes stress.
N/A not applicable.
defense mechanisms unconscious behaviors used to cope with stress.
registry maintained by the state's DOH; contains NAs training information, results of certification exams, and any findings of abuse, neglect, or theft by NAs.
stress the state of being frightened, excited, confused, in danger, or irritated.
diagnostic services procedures performed to determine a condition and/or cause.
references people who can be called to recommend you as an employee.
competency evaluation a certification exam or test.
job description an agreement between the employer and the employee; states your responsibilities and the tasks you will be expected to perform, describes the skills required for the job, to whom you must report, and the salary range.
constructive criticism comments intended to help you improve.
Created by: cindymiller