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CNA
CHAPTER 24 KEY TERMS
Term | Definition |
---|---|
Burnout | a state of mental or physical exhaustion caused by stress. |
direct services | positions that serve the resident or patient directly. |
resume | a summary or listing of relevant job experience and education. |
OBRA | regulates NAs training, evaluation, and certification. |
reciprocity | moving NAs certification from one state to another state. |
stressor | something that causes stress. |
N/A | not applicable. |
defense mechanisms | unconscious behaviors used to cope with stress. |
registry | maintained by the state's DOH; contains NAs training information, results of certification exams, and any findings of abuse, neglect, or theft by NAs. |
stress | the state of being frightened, excited, confused, in danger, or irritated. |
diagnostic services | procedures performed to determine a condition and/or cause. |
references | people who can be called to recommend you as an employee. |
competency evaluation | a certification exam or test. |
job description | an agreement between the employer and the employee; states your responsibilities and the tasks you will be expected to perform, describes the skills required for the job, to whom you must report, and the salary range. |
constructive criticism | comments intended to help you improve. |