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communication
| Term | Definition |
|---|---|
| aggressive customer | complains often loudly and fo a long time |
| chronic complainer | never satisfied and feels that there is always something wrong |
| clientele | clients of company or a business |
| coaching session | manger trains employees |
| complaint | customer complains |
| customer service | company's ability to handle customer needs |
| customer service rep. | person who interacts with customers |
| high roller customer | pays big money and complains when necessary |
| manger | the leader of the company |
| meek customer | wont complain to company but complains to other customers |
| manger | usually use not god enough and wants more stuff |
| meek customer | determine how the problem exist |
| rip-off customer | |
| trouble shoot |