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Communication

Communication in the Workplace

TermDefinition
Aggressive Customer Customer who complains loudly and at length
Chronic complainer Customer that is never satisfied, feels something is wrong
Clientele Clients of company or business
Coaching Session Manager trains customers how to properly handle situations
Complaint Communication with a customer who alleges deficiencies after purchase has been made
Customer Service companies ability to supply wants and needs to customers
Customer Service Representative Person in business who most often interacts with customer
High- Roller Customer Customer who expects the absolute best in a product and generally complains in reasonable manner.
Manager Person with control or direction over company or business
Meek Customer A person who doesn't complain, but they are the most dangerous because they will complain to other people.
Rip-off Customer Customer who wants to get something they are not entitled to. Often ends with a not good enough response.
Troubleshoot To determine what problems exist and how to correct them.
Created by: csouther6686
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