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68WM6 Communication
Question | Answer |
---|---|
Communication | Defined as the use of words and behaviors to construct, send, and interpret messages. |
Communication can happen in two ways.... | Both verbal and nonverbal and conveys varied messages. |
Six Aspects of Communication | 1.Sender 2.Message 3.Channel 4.Receiver 5.Feedback 6.Influences |
Communication may be one-way or two-way, depending on | the roles of the persons in the interaction |
This form of communication is is highly structured, with the sender being in control and expecting and getting very little response from the receiver. What is this called? | One-way communication |
Two-way communication requires | both the sender and the receiver participate equally in the interaction. |
What are some Factors that Influence Communication? | Culture, past experiences, emotions, mood, attitude, perceptions of the individual, and self-concept |
Every culture has norms for appropriate communication. | Distance between communicators.Eye contact.Tone of voice.Amount of gestures used |
What is the average distance between people in America while communicating? | In America, 18 inches to 4 feet is the average distance. This lessens when people converse with someone they know |
Interpretation of the messages in influenced by | cultural values, level of education, familiarity with the topic, occupation, and type of previous life experiences |
Aggressive Communication | is interacting with another in an overpowering and forceful manner to meet one's own needs at the expense of others. |
Unassertive Communication | is interaction sacrifices the nurse's legitimate personal rights to meet the needs of the patient at the expense of feeling resentful. |
Therapeutic Communication | Defined as communication that promotes understanding between the sender and the receiver. |
Therapeutic Communication is also known as | Effective Communication |
The most effective method of communication is | listening |
What is the most difficult skill to acquire | listening? |
Two types of listening are | Active and Passive |
Active listening involves | Full attention to patient.Allows feedback. |
Passive Listening | Attends nonverbally through eye contact and nodding. |
Touch can convey | warmth, caring, comfort, support and understanding |
Closed questioning encouraged what kind of response? | "Yes", "no" or short answer response or a specific answer to a specific question |
Open-ended questioning | Doesn't seek specific answer.Patient can elaborate.Useful to assess feelings.Doesn't influence responses |
Paraphrasing | Similar to restating, but the intent is different.Restatement of the pt’s message in the nurse’s own words to verify that the interpretation was correct. |
How does reflecting impower a patient? | Empowers the pt to verbalize a solution Position of control.Promotes self-esteem. |
Much of the communicating that the nurse does | is offer information: |
Most therapeutic posture and position is for the nurse to | assume the same position and level as the patient. |
Comfort zone | necessary distance between two or more individuals that must be maintained to guard against personal threat or intimidation. |
Intimate zone | : 0 - 18 inches. Nursing interventions provided to the patient.Must be approached in a professional manner with gentleness and tact. |
Personal zone | 18 inches to 4 feet.Less intimidating to patient.Sitting or talking to patient. |
Social zone | 4 - 12 feet.Speaking to a small group |
Public zone | 12 feet or more.Public speaking |
Without trust, interaction will not progress past | superficial social interaction |
Trust is built with | confidence and competence |
Pain can create a barrier for | effective communication between the nurse and the patient.Should address prior to proceeding with any other interaction with the patient. |
Altered Cognition | Patient lacks the ability to receive, process, and send information, communication will not occur. |
False Reassurance | May promise something that won't happen or is unrealistic. |
Cliché | Stereotyped or superficial comments that don't focus on what patient is feeling or saying. |
Defensiveness | Negative response to criticism Implies that patient doesn't have right to opinion |
Changing the subject | Inappropriately focusing on something other than patient's concern. |
Aphasia | is a deficient or absent language function resulting from ischemic insult to the brain, such as stroke, brain trauma, or anoxia. |
Expressive aphasia | patient cannot send the desired message. |
Receptive aphasia | patient cannot recognize or interpret the message being received. |
Dysphasia | impairment of speech |
Dysarthria | dysfunction of the muscles used for speech. Speech difficult, slow and hard to understand. |
Empathy | Understand patient's feelings.Includes warmth, nonjudgmental attitude and focus on patient's feelings. |
One of the most boring lectures you will ever sit through EVER!!!!!!! | F*** my LIFE!!!! |