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Quality Improvement

QI Models and Principles

TermDefinition
TQM/CQI Uses a systems approach to improve efficiency and incorporates clinical, financial, administrative, and patient satisfaction perspectives.
Six Sigma This model emphasizes meeting customer requirements and eliminating errors or rework with the goal of reducing process variation.
Lean Also known as the Toyota Quality Model.
Clinical Microsystems A model of service excellence developed specifically for health care.
Structure-Process-Outcome This is used to examine the resources that make up health care delivery services, clinicians’ work practices, and the outcomes associated with the structure and processes.
Customer focus/Patient focus Health care organizations rely on patients and therefore should understand current and future patient needs, should meet patient requirements, and strive to exceed patient expectations.
Leadership Establish unity of purpose, and the organization’s direction should create and maintain an internal environment in which people can become fully involved in organization’s objectives achievement.
Process approach Consistent results are achieved with more efficiently and effectively when activities are understood and managed as a system of interrelated processes.
Evidence-based decision making Effective decisions are based on the analysis and evaluation of data and information are more likely to produce desired results.
Relationship Management An organization and its suppliers are interdependent and a mutually beneficial relationship enhances ability of both to create value.
Created by: Dr.D