Uses a systems approach to improve efficiency and incorporates clinical, financial, administrative, and patient satisfaction perspectives.

This model emphasizes meeting customer requirements and eliminating errors or rework with the goal of reducing process variation.

Also known as the Toyota Quality Model.

Clinical Microsystems

A model of service excellence developed specifically for health care.

Structure-Process-Outcome

This is used to examine the resources that make up health care delivery services, clinicians’ work practices, and the outcomes associated with the structure and processes.

Customer focus/Patient focus

Health care organizations rely on patients and therefore should understand current and future patient needs, should meet patient requirements, and strive to exceed patient expectations.

Establish unity of purpose, and the organization’s direction should create and maintain an internal environment in which people can become fully involved in organization’s objectives achievement.

Consistent results are achieved with more efficiently and effectively when activities are understood and managed as a system of interrelated processes.

Evidence-based decision making

Effective decisions are based on the analysis and evaluation of data and information are more likely to produce desired results.

Relationship Management

An organization and its suppliers are interdependent and a mutually beneficial relationship enhances ability of both to create value.

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Quality Improvement

QI Models and Principles

Term	Definition
TQM/CQI	Uses a systems approach to improve efficiency and incorporates clinical, financial, administrative, and patient satisfaction perspectives.
Six Sigma	This model emphasizes meeting customer requirements and eliminating errors or rework with the goal of reducing process variation.
Lean	Also known as the Toyota Quality Model.
Clinical Microsystems	A model of service excellence developed specifically for health care.
Structure-Process-Outcome	This is used to examine the resources that make up health care delivery services, clinicians’ work practices, and the outcomes associated with the structure and processes.
Customer focus/Patient focus	Health care organizations rely on patients and therefore should understand current and future patient needs, should meet patient requirements, and strive to exceed patient expectations.
Leadership	Establish unity of purpose, and the organization’s direction should create and maintain an internal environment in which people can become fully involved in organization’s objectives achievement.
Process approach	Consistent results are achieved with more efficiently and effectively when activities are understood and managed as a system of interrelated processes.
Evidence-based decision making	Effective decisions are based on the analysis and evaluation of data and information are more likely to produce desired results.
Relationship Management	An organization and its suppliers are interdependent and a mutually beneficial relationship enhances ability of both to create value.

Created by: Dr.D

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