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Module One


______________________ are used when you want the person to provide detailed information. open-ended questions
List the seven methods of communication. 1) listening 2) open-ended questions 3) paraphrasing 4) clarifying 5) focusing 6) direct 7) silence
List the components of active listening. 1) Face the person 2) Make eye contact 3) Lean in slightly toward the person 4) Actively think about what the person is saying.
List components of clarifying. 1) Ask the person to repeat 2) State " I don't understand" 3) State " I don't know what you mean"
Created by: mstearns