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Module One
Communication
Question | Answer |
---|---|
______________________ are used when you want the person to provide detailed information. | open-ended questions |
List the seven methods of communication. | 1) listening 2) open-ended questions 3) paraphrasing 4) clarifying 5) focusing 6) direct 7) silence |
List the components of active listening. | 1) Face the person 2) Make eye contact 3) Lean in slightly toward the person 4) Actively think about what the person is saying. |
List components of clarifying. | 1) Ask the person to repeat 2) State " I don't understand" 3) State " I don't know what you mean" |