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Travel 115 quiz 2
| Question | Answer |
|---|---|
| CITC | Canadian Institute Of Travel Counsellors |
| ACTA | Association of Canadian Travel Agents |
| CATO | Canadian Association of Travel Organizations |
| TIAC | Tourism Industry Association of Canada |
| ASTA | American Society of Travel Agents |
| ARTA | Association of Retail Travel Agents |
| ANTOR | Association of National Tourist Organization Representatives |
| PATA | Pacific Asia Travel Association |
| CTO | Caribbean Travel Organization |
| VIC | Visitor Information Centre |
| VFR | Visit Family and Relitives |
| RNR | Rest and Relaxation |
| OAG | Official Airline Guide |
| TIM | Travel Information Manual |
| TWOV | Transit Without Visa |
| Why book with a travel agent? | - Best value for travel dollar - Maximize choice - Consumer advocate - Convenient one stop shopping - Expert guidance - Personalized service - Professional advice - Time saving - Trust - Unbiased Information |
| What makes a good travel counsellor? | - Client knowledge - Sales ability - Product knowledge - Administration |
| 3 main purposes of trade association? | 1. Protection 2. Promotion 3. Information |
| Canadian Trade associations | - CITC - TIAC - ATCA - CATO |
| American Trade Associations | - ASTA - ARTA |
| Other Trade Associations | - ANTOR - PATA - CTO |
| Divisions of the CTC | - Events - Membership - Publication - Education Standards |
| Step of certification | 1. Enrol 2. Pass knowledge test 3. Occupational experience 4. Workplace performance evaluation 5. Maintain certificate |
| 3 aspects of professionalism | - honest - accuracy - ethics |
| 4 sectors of ACTA code of ethics | - relations between ACTA members and the public - relations between ACTA members - relations between certified members and employer - relations between certified members and ACTA |
| Continuing Education | - FAM TRIP - become a CTC - Attend seminars / presentations - stay current |
| How can clients as guest support responsible travel? | - open mind to other culture/ traditions - respect human rights - help preserve natural environment - respect cultural resources - trip can contribute to economics/ social development - familiarize yourself with the laws |
| Edmonton Tourism Drivers | - consumer marketing - marketing / conventions team - Edmonton events - destination activation - travel Trade |
| Edmonton tourism Geomarkets ( 5) | - china - U.K. - Netherlands - Germany - USA |
| General reason to travel (5) | - to visit friends/ family - to experience new/ different cultures - RNR - to investigate spitball - to enjoy the thrills of adventures - to special personal item |
| Corporate travel characteristics | - connection time - non- stop flights - internet - good accommodation - efficacy - cheap - location convenience - high level of customer service - short notice - itinerary changes - detailed reports |
| Corporate sales skills | - product knowledge - ability to negotiate - efficient/ timely - flexibility - good listening skills - consistency - good questioning skills - ability to make changes |
| Push theory | |
| Pull theory | - why are you picking a particular destination - factors that attract a individuals to a specific destonation |
| Hierarchy of needs | - physiological needs - safety and security needs - love and belongingness needs - self- esteem needs - self- actualization needs |
| Barrie's to travel | - disposable income - security fears - leisure time - lack of desire - health issues - family commitments - view travel as a hassle |
| 4 stages of effective listening | 1. Listen 2. Interpret 3. Evaluate 4. Respond |
| Tips to effective listening | - be prepared - take notes - be aware of body language - control/ eliminate distractions |
| Group characteristics | - most useful for suppliers of travel products and services |
| Individual characteristics | - useful for travel counsellors |
| Ways to categorize people | - age, sex, income, occupation, mutual statue - ethic background, religious affections, location of residence, travel experience |
| 6 section heading found in each section of the TIM (6) | 1. Passport 2. Visa 3. Health 4. Airport taxes 5. Customs 6. Currency |
| 4 major GDS systems | 1. Galileo 2. Sabre 3. Worldspan 4. Amadeus |
| Examples of standard references | 1. OAG 2. IATA ticketing manual 3. World atlas 4. TIM 5. European Rail timetables 6. CLIA cruise manual 7. Eurail Tariff 8. BSP manual |
| Sources of product knowledge (9) | - standard references - supplier information - government/ tourist board information - computer systems - internet - FAM trips - presentations/ seminars - travel trade publication - client/ co workers |
Created by:
Cassieburt
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