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NC #3

Concepts of Teamwork

What requires the input of multiple members not only of your own disciplines, but many other disciplines within the healthcare environment? Many complex situations
What does teamwork involve? Cooperative, collaborative effort by team members to accomplish a common goal
What does teamwork take? Regular communication, shared ideas, pooled resources, active commitment
What is a interdisciplinary health care team? Team that integrates a diverse group of individuals who collaborate to serve their client base
Who are the members of a team? Leader, Record keeper, & facilitator
What does a leader do? Ensures goals are met and all members participate
What does a record keeper do? Documents team discussions/decisions
What does a facilitator do? Assist in understanding, seek truth, help maintain team camaraderie, ensure all members are heard
Who are the informal members of a team? Experts & skeptics
What does an expert help a team? Have unique qualities/experiences
What does a skeptic help a team? Critical thinkers able to consider multiple problems/perspectives
What do effective behaviors do? Support positive interdependence, creates/maintains healthy communications, nurtures cooperative problem solving, promotes individual/team accountability, ongoing monitors structure/process .... works together to meet needs of pt
What is forming? Honeymoon period, members are on best behavior
What is norming? Team begins to functions & members agree to abide by ground rules
What is storming? Overt tension, reality sets in, aware of each members & weaknesses & overlooks strengths
What is performing? Performs well & efficiently, appreciates strengths/weaknesses, encouragement; trust is key & team must nurture
What is adjourning? Team member may leave or team disband
What does teamwork require? Members to meet regularly & accomplish goals in a timely fashion (best to establish ground rules)
What must you do as a team member? Reflect on your action & the outcome of your contribution to the team
What are the responsibilities of a team member? Participate, listen, encourage other members, do not interrupt, clarify and misunderstandings, do your share of the work, be courteous & respectful of others
What are the benefits of a team? Learn, grow, adapt in an orderly yet effective team
What are the limitations of a team? Personal goals erupt, can become stagnate, inability to adjust to the needs of the team
What is conflict? Tension that arises from disagreement when there is more than one perspective or competing
What are the factors that contribute to conflict? Pressures, tension, and expectations of instant response to every demand make it hard for nurses to communicate with other & team members. Motivations, personality differences, emotions, knowledge, & resources
What are the different types of team conflict? Intrapersonal conflict, Interpersonal conflict, Intrateam conflict, & Interteam conflict
How do conflicts arise? Based on an individual's strongly held principles, or based on personality differences. Can result in unproductive conflict
Tigger/Snoopy Sensation seeker/socially oriented
What are the communication styles during conflict? Avoiding response, Coercive response, Accommodating response, & Collaborative response
What is an avoiding response? This defense or withdrawing response avoids confrontation & focuses on self
What is a coercive response? Overpowering is used to suppress differences of opinions or ideas
What is an accommodating response? Constructive response can clear up misunderstandings
What is a collaborative response? Supportive response centers on understanding the various perceptions of those in a group
What are the methods for team conflict? Watch for conflict indicators, acknowledge conflict, use effective techniques, establish rules to manage team conflict, monitor the conflict, Plan B, content, pattern & relationships
What are conflict indicators? High turnover, absenteeism, or complaints
How do you acknowledge conflict? Identify the issues & person involved (issue is NOT a person, but tension between people or ideas!)
What are effective techniques of conflict resolution? Take time out, clarify & manage expectations, use mediation, seek & understand, exchange perspectives
How do you establish rules to manage team conflict? Apply win/win solutions as much as possible, establish a zero/tolerance for blaming, hostility, backbiting, rudeness, set clear expectations, respond to conflict consistently & in a timely manner
How do you monitor the conflict? Listen & respond
What is important to remember about content in a conflict? Keep it to a single basic issue
How does pattern help in a conflict? You identify & examine patterns of processes that proceed the event
How do relationships affect a conflict? Determine whether personality clashes are contributing to or are the heart of the matter
What are the stages of conflict resolution? Depersonalize, listen, reflect, communicate, compromise, & resolve
What does depersonalize mean as it relates to conflict res.? Don't take things personal
What does listen mean as it relates to conflict res.? Be an affective listener
What does reflect mean as it relates to conflict res.? Give the person or group time to digest your discussion
What does communicate mean as it relates to conflict res.? Involve the other person or the entire room
What does compromise mean as it relates to conflict res? Working with other people to often requires compromise
What is effective leader do? Clearly communicates the "big picture", leads by example, sets realistic goals, & rewards performance
What are the attributes of a good leader? Commitment to the mission or goal of the organization, sets goals & priorities, encourages team building, encourages personal growth, and manages conflict, stress & anger
What is delegation? The transfer of a clients care to a competent individual who has the authority to perform a specific task in a certain situation
What are the five rights of delegation? Right task, right circumstance, right person right direction/communication, right supervisor
Who can a LPN delegate to? CNA (but only task that are in their scope of practice)
Can a RN delegate patient assessment to a LPN? Yes
Can a LPN delegate pain assessment to a CNA? No
When you delegate, what is important to do afterwards? Follow through, make sure the task was completed
Should you delegate to someone if the patients care could be compromised? No
What are the stages in building a positive team? Forming, norming, storming, performing, and adjourning
Created by: tandkhopkins