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NC2

Nursing concepts Module 2

QuestionAnswer
What are the verbal communication guidelines? -sender and reciever -the message -a message channel -means of feedback -the context
What are techniques of active listening? -ask questions - listen between the lines -adjust your focus -use silence and time
What are cultural differences with communication techniques? -language barriers -nonverbal barriers -verbal communication barriers
What are the characteristics of theraputic communication? -use broad openings - provide general leads - explore, probe and seek clarification - use open ended statements and questions restate or reflect what you hear
How do you "Listen between the lines"? Listen not only to what the patient says, but also what the patient doesn't say. They may talk about their concerns indirectly.
What are the forms of verbal communication? involves the use of spoken words or written words or symbols
How do you respond to a patient who asks you personal questions? Revise and redirect the question elsewhere
Explain ways to communication skills such as touch, silence, listening, and summerizing? -Touch is a form of nonverbal com. that is inherent in the practice of nursing. -Silence uses both verbal and nonverbal forms of communication. -Listening, to not only what the patient says, but also what they don't say.
what is summerizing? Summerizing is taking a pt's story and picking out the important parts. "So, let me clarify, your main point is."
What are ways to communicate with pt's who speak no English? Get an interpreter,
What are the different parts of a crisis? -Developmental Crisis -Situational Crisis - Enviromental Crisis
How do you assist in and resolve a crisis? -Crisis intervention, help resolve -You must listen and ask what you may do to help.
What are the parts of communication? -Verbal -Nonverbal -Active listening -Theraputic -Healthcare -Telephonic -Written and electronic
What are the communication styles? -Intrusive -Assertive -Aggressive -Passive agressive -Passive -Closed
What is nonverbal communication? -Proximity -Body language -Silence -Vocalization -Physical content
What is an open-ended question? An open-ended question is a question that is not simply answered by "Yes or No" it will usually get you more information than expected.
What is a sender and a reciever? The person sending information and the person targeted to get the information.
What is "the message"? Information and cues sent from the sender to the receiver.
What is a message channel? Non verbal, verbal, emotional, or visual information sent at the time of delivery.
What is the means of feedback? The response, or lack of response to the sent message.
What is the context? Context is the enviroment and circumstances that influence the message.
What is a language barrier? Communication in the healthcare setting can be difficult in the best of circumstances. Sometimes clients share very to little or no common language
What is a nonverbal barrier? Both clients and practical nurses can erect non-verbal barriers, including body language. eye contact, facial features and behaviors that either ignore or dismiss client clues.
What is a verbal barrier? Don't monopolize conversation by talking too much. use silence and time so clients have the opportunity to communicate clearly.
What is the communication skill of touch? Touch is a form of non verbal communications that is inherent in the practice of nursing.
What is the communication skill of silence? Silence uses both verbal and non verbal forms of communications. Saying nothing is sometimes the best thing to do.
What is the communication skill of listening? Listening not only to what they say, but to what they don't say because they might voice their concerns indirectly.
What is the communication skill of summerizing? Summerizing is taking the pt's story and clarifying it.. "Okay, so this is your point..."
What is a developmental crisis? Crisis based on sudden or dramatic shifts in growth and development, such as school entry and exit with birth of a child.
What is a situational crisis? Crisis created by a sudden or extraodenary event which is often cannot be planned or controlled. accidents, heart attacks, assaults, illness. and death often create this crisis
What is a enviromental crisis? A natural or created disaster overwhelms an individual or group. bombings, floods, fires, and bioterrism.
How do you provide privacy? -Prepare the patient for the intervention. -Close the door, pull curtain. -If you're doing simple AM care, ask patient how you can help them. -Ask the patient if guests can stay.
Overall communication occurs within what range? Usually 4-12 foot.
true or false? Sender and receiver are both necessary for communication? True
True or false? sender>message>receiver> true
Communication can have a unintended __________ Reciever.
True or false, non verbal communication has some to do with your attitude. True
Nonverbal communication- is just as important as what you say, facial expressions, body language, and physical appearance.
Created by: Saraheliza14