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Fundamentals Ch.11
Communication Key Terms
Term | Definition |
---|---|
active listening | Listening attentively with the whole person- mind, body, and spirit. Listening for main & supportive ideas, acknowledging & responding, giving appropriate feedback, paying attention to the other person's communication including content, intent, feelings |
assertive communication | Type of communication based on a philosophy of protecting individual rights and responsibilities. It includes the ability to be self-directive in acting to accomplish goals and advocate for others. |
channel | Method used in the teaching-learning process to present content: visual, auditory, taste, smell. In the communication process, a method used to transmit a message: visual, auditory, touch. |
communication | Ongoing, dynamic series of events that involves the transmission of meaning from sender to receiver. |
compassion fatigue | A condition that is a combination of secondary traumatic stress and burnout. A health care provider experiences the trauma of caring for those who are suffering and perceives the demands of caregiving exceeding the resources available. |
connotative meaning | The shade or interpretation of a word's meaning influenced by the thoughts, feelings, or ideas people have about the word. |
denotative meaning | Meaning of a word shared by individuals who use a common language. The word "baseball" has the same meaning for all individuals who speak English, but the word "code" denotes cardiac arrest primarily to health care providers. |
empathy | Understanding and acceptance of a person's feelings and the ability to sense the person's private world. |
environment | All of the many factors, such as physical and psychological, that influence or affect the life and survival of a person. |
feedback | Process in which the output of a given system is returned to the system. |
hand-off communication | The verbal and written exchange of pertinent information during transition of care. |
interpersonal communication | Exchange of information between two persons or among persons in a small group. |
interpersonal variables | Influence communication since the sender and receiver continually influence one another. |
interpersonal communication | Also called self-talk, is a powerful form of communication that occurs within an individual. |
lateral violence | Sometimes occurs in nurse-nurse interactions and includes behaviors such as withholding information, making snide remarks, and demonstrating nonverbal expressions of disapproval such as raising eyebrows or making faces. (horizontal violence) |
message | Information sent or expressed by sender in the communication process. |
metacommunication | Dependent not only on what is said but also on the relationship to the other person involved in the interaction. It is a message that conveys the sender's attitude toward the self and the message, the attitudes, feelings, intentions toward the listener. |
nonverbal communication | Communication using expressions, gestures, body posture, and positioning rather than words. |
presence | The deep physical, psychological, and spiritual connection or engagement between a nurse and a patient. |
public communication | Interaction of one individual with large groups of people. |
receiver | Person to whom message is sent during communication process. |
sender | Person who initiates interpersonal communication by conveying a message. |
SBAR | A way to standardize communication between health care providers. SBAR stands for situation, background, assessment, and recommendation. |
therapeutic communication | Process in which the nurse consciously influences a patient or helps the patient to a better understanding through verbal and/or nonverbal communication. |
touch | To come in contact with another person, often conveying caring, emotional support, encouragement, or tenderness. |
verbal communication | The sending of messages from one individual to another or to a group of individuals through the spoken word. |