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Fundamentals Ch.11

Communication Key Terms

active listening Listening attentively with the whole person- mind, body, and spirit. Listening for main & supportive ideas, acknowledging & responding, giving appropriate feedback, paying attention to the other person's communication including content, intent, feelings
assertive communication Type of communication based on a philosophy of protecting individual rights and responsibilities. It includes the ability to be self-directive in acting to accomplish goals and advocate for others.
channel Method used in the teaching-learning process to present content: visual, auditory, taste, smell. In the communication process, a method used to transmit a message: visual, auditory, touch.
communication Ongoing, dynamic series of events that involves the transmission of meaning from sender to receiver.
compassion fatigue A condition that is a combination of secondary traumatic stress and burnout. A health care provider experiences the trauma of caring for those who are suffering and perceives the demands of caregiving exceeding the resources available.
connotative meaning The shade or interpretation of a word's meaning influenced by the thoughts, feelings, or ideas people have about the word.
denotative meaning Meaning of a word shared by individuals who use a common language. The word "baseball" has the same meaning for all individuals who speak English, but the word "code" denotes cardiac arrest primarily to health care providers.
empathy Understanding and acceptance of a person's feelings and the ability to sense the person's private world.
environment All of the many factors, such as physical and psychological, that influence or affect the life and survival of a person.
feedback Process in which the output of a given system is returned to the system.
hand-off communication The verbal and written exchange of pertinent information during transition of care.
interpersonal communication Exchange of information between two persons or among persons in a small group.
interpersonal variables Influence communication since the sender and receiver continually influence one another.
interpersonal communication Also called self-talk, is a powerful form of communication that occurs within an individual.
lateral violence Sometimes occurs in nurse-nurse interactions and includes behaviors such as withholding information, making snide remarks, and demonstrating nonverbal expressions of disapproval such as raising eyebrows or making faces. (horizontal violence)
message Information sent or expressed by sender in the communication process.
metacommunication Dependent not only on what is said but also on the relationship to the other person involved in the interaction. It is a message that conveys the sender's attitude toward the self and the message, the attitudes, feelings, intentions toward the listener.
nonverbal communication Communication using expressions, gestures, body posture, and positioning rather than words.
presence The deep physical, psychological, and spiritual connection or engagement between a nurse and a patient.
public communication Interaction of one individual with large groups of people.
receiver Person to whom message is sent during communication process.
sender Person who initiates interpersonal communication by conveying a message.
SBAR A way to standardize communication between health care providers. SBAR stands for situation, background, assessment, and recommendation.
therapeutic communication Process in which the nurse consciously influences a patient or helps the patient to a better understanding through verbal and/or nonverbal communication.
touch To come in contact with another person, often conveying caring, emotional support, encouragement, or tenderness.
verbal communication The sending of messages from one individual to another or to a group of individuals through the spoken word.