Busy. Please wait.

show password
Forgot Password?

Don't have an account?  Sign up 

Username is available taken
show password


Make sure to remember your password. If you forget it there is no way for StudyStack to send you a reset link. You would need to create a new account.
We do not share your email address with others. It is only used to allow you to reset your password. For details read our Privacy Policy and Terms of Service.

Already a StudyStack user? Log In

Reset Password
Enter the associated with your account, and we'll email you a link to reset your password.
Don't know
remaining cards
To flip the current card, click it or press the Spacebar key.  To move the current card to one of the three colored boxes, click on the box.  You may also press the UP ARROW key to move the card to the "Know" box, the DOWN ARROW key to move the card to the "Don't know" box, or the RIGHT ARROW key to move the card to the Remaining box.  You may also click on the card displayed in any of the three boxes to bring that card back to the center.

Pass complete!

"Know" box contains:
Time elapsed:
restart all cards
Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.

  Normal Size     Small Size show me how


Lesson 10 IT Projects and Project Management

• Project management – applying knowledge, skills and processes to specific activities in order to meet deadlines and achieve desired results
• Project – a sequence of tasks that must be accomplished within a certain time frame to achieve a desired result
• Task – a unit of work during a project
• Resource – a person, department or device needed to accomplish a task
• Assignment – the appointment of a specific resource to a specific task
• Scope – the goals and tasks of a project, and the work required to complete them
• Scope creep – gradual increases in project scope that occur in small increments over time • A common problem in most projects because not all factors can be accounted for at the beginning of a project
• Initiating phase o Conduct needs analysis o Determine objectives (goals), assumptions (?) and constraints (money, time, scope, resources) o Create Statement Of Work (SOW)
• Planning phase o Develop project schedule o Assemble project team
• Executing phase o Perform project tasks
• Controlling phase (happens with executing phase) o Monitor progress and take corrective action as needed
• Closing phase o Evaluate schedule, budget, scope, resources and assignments (happens when customers is completely satisfied, “yeah, but…) o Formal acceptance of project deliverable
• Schedule information includes: – A project start date – A project calendar – Tasks and task durations – Project resources and their costs
• Use software to: – Track project progress and status – Save plans of successful projects
• Paper trail • Documents which team members worked on what task, and when they started and completed them
• Issues log • Documents and monitors problems that need to be escalated to managers or executives outside the project team for resolution
• During the executing and controlling phases: – Schedule meetings with team members to monitor progress – Schedule meetings with stakeholders and management around milestones to review project status – Avoid scope creep by managing requests and changes at regular intervals
• Intranet – an internal or in-house Web site used only by employees within a company
• Extranet – an internal network designed to provide access to selected external users; is not available to the Internet public
• Webinars and Web conferences – online training or conference sessions that utilize Internet technology to provide interactive and presentation elements to users
• Webcasts – audio/video Web events that are distributed over the Internet
• Voice conferencing – the traditional way to connect groups and individuals via telephone conference calls
• During the closing phase: – Test the product – Client evaluates and accepts/rejects project deliverable – Evaluate performances – Review performances of team members – Document lessons learned – Review what went well, what did not, and what could be done differently to i
• Quality Assurance - Three techniques to ensure quality:
– Separation of duties – project teamwork in which team members review the work of another team member and vice versa
– ISO 9000 standards – international benchmark for systemizing processes to help organizations produce products and services that meet government regulations and the quality standards set by customers
– Six Sigma methodology – seeks to identify and eliminate the causes of defects and errors in manufacturing and business processes in an effort to reach near-perfection
– Organizational rules and policies – IT projects are bound by the rules and policies that govern the organization
– IT professionals have the right to: • Acquire the necessary tools to accomplish their tasks • Receive clear, detailed objectives and instructions so they can produce the proper deliverables
– IT professionals have the responsibility to: • Provide services in a timely, cost-effective, secure manner • Keep workflow interruptions and system downtime to a minimum
– Effects of IT projects on productivity • IT projects and decisions impact employee productivity because they affect systems that employees use to do their jobs
– IT project Return On Investment (ROI) – IT project managers must determine the risk and value of each project to justify which projects to preserve and which projects to eliminate
• Project Management Institute – Non-profit member organization that publishes standards and offers education regarding the project management profession
• Project Management Professional (PMP) – – certification for project managers
• Project Management Body of Knowledge (PMBOK) – nine topic areas that define project management
– Program management – the process of managing multiple interdependent projects to improve the performance of an organization
– Program management consists of: • Benefits management • Stakeholder management • Program governance
– Program management life cycle – five phases that define the activities and events that occur from the beginning of a program through to its conclusion
Created by: spearaylall