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Customer Services
Question | Answer |
---|---|
What is customer service? | going above and beyond customers expectations |
What percentage of dissatisfied customers actually complain? | 4% |
Most common complaint from a dissatisfied customers is about what? | An employee was indifferent |
True or False. All employees should have the knowledge of his/her job, companies history and operations, and menu and food products | TRUE |
True or False. All employee are involved in giving customer service | TRUE |
Sense of urgency means? | Responding to customers immediately |
True or false. Customers who complain offer an opportunity to demonstrate your best customer services. | TRUE |
What is the best way to handle an angry customer? | Listen carefully and without interruption |
True or False. Non-verbal communication is noticed. | TRUE |
Is the cashier an important role in the restaurant operation? | yes |
What is opening bank? | sum of money placed into the register for the purpose of providing change |
What is Z reading? | All sales printed on the cash register tape are totaled at a certain time |
What is a fast or short change artist? | a person who makes a living by cheating cashiers out of their money |
Where should the customer's cash be kept while change is being made? | on the register shelve |
How many step are involved in handling a cost transaction where no mistakes are made? | 6 |
What is an over-ring? | human error has produced a figure on the cash register tape that is higher than the amount collected |
How do you handle a customer who comes back and complains about not receiving the correct change? | Take their name and number and inform them that after you count out the register you will contact him. |
Where is the best place to count the receipts? | Manager office |