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Chapter 2-4
| Question | Answer |
|---|---|
| A success strategy where you imagine yourself working in your dream salon is: | Visualization |
| A symptom of taking on too much, which in turn, is a symptom of faulty organization is: | Procrastination |
| An unhealthy compulsion to always do things perfectly is: | Perfectionism |
| The inner desire that propels you to do something is: | Motivation |
| A talent and unlimited inner resource of ideas and solutions is: | Creativity |
| An essential part of a business plan is a(n): | Mission Statement |
| A combination of understanding, empathy, and acceptance is called: | Sensitivity |
| Professionals who have an easy time talking about themselves and listening to others have developed effective: | Communication skills |
| The hallmark of professionalism is: | Politeness |
| The design and planning of the workplace for maximum comfort, safety, and efficiency is known as: | Ergonomics |
| Stressful, repetitive motions have a cumulative effect on joints and: | Muscles |
| A tennis ball is useful in exercises to release stress from repetitive movement of which body part? | Fingers |
| A fundamental factor in human relations involves a person’s sense of ______. | Security |
| An important aspect of human relations is to: | talk less, listen more |
| The act of successfully sharing information between two people, or groups of people, is known as: | Effective communication |
| The client consultation is also known as the: | Needs assessment |
| Prior to sitting at your station, every new client should fill out an intake form, also called a: | Consultation card |
| A client who prefers simple and sophisticated clothing, monochromatic colors, and no bright patterns is said to have what kind of style? | Classic |
| The first step in the 10-step consultation method is: | Review the intake form |
| You should ask the client what at-home products she uses as part of which step of the consultation? | Analyze client’s hair |
| Counseling clients on salon maintenance, lifestyle limitations, and home maintenance commitments is part of which step of the consultation? | Discuss upkeep and maintenance |
| When handling a scheduling mix-up with a client, it is recommended that you: | Never argue and be polite |
| The moral principles by which we live and work | Ethics |
| To list tasks in the order of most-to-least important | Prioritize |
| Conscious act of planning your life, instead of just letting things happen | Game plan |
| Also known as tact; the ability to deliver truthful messages in a kind way | Diplomacy |
| Your posture, as well as the way you walk and move | Physical presentation |
| The impression you project through your outward appearance and conduct | Professional image |
| Daily maintenance of cleanliness through the practice of good sanitary habits | Personal hygiene |
| Collection of items to maintain sanitary habits at work | Hygiene pack |
| The verbal communication with a client that determines the client’s needs and how to achieve the desired results | Client consultation |
| Term commonly used by spas because of the amount of time clients spend there | Guest |
| Collected photos of a stylist’s work | Portfolio |
| Listening to a client and then repeating, in your own words, what you think the client is telling you | Reflective listening |
Created by:
mstiny_s