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Chapter 2-4 Test

Enter the letter for the matching Answer
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1.
A symptom of taking on too much, which in turn, is a symptom of faulty organization is:
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2.
A talent and unlimited inner resource of ideas and solutions is:
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3.
Listening to a client and then repeating, in your own words, what you think the client is telling you
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4.
A client who prefers simple and sophisticated clothing, monochromatic colors, and no bright patterns is said to have what kind of style?
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5.
Professionals who have an easy time talking about themselves and listening to others have developed effective:
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6.
A combination of understanding, empathy, and acceptance is called:
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7.
Counseling clients on salon maintenance, lifestyle limitations, and home maintenance commitments is part of which step of the consultation?
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8.
Term commonly used by spas because of the amount of time clients spend there
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9.
The hallmark of professionalism is:
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10.
A tennis ball is useful in exercises to release stress from repetitive movement of which body part?
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11.
An essential part of a business plan is a(n):
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12.
Collection of items to maintain sanitary habits at work
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13.
The moral principles by which we live and work
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14.
Daily maintenance of cleanliness through the practice of good sanitary habits
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15.
To list tasks in the order of most-to-least important
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16.
Prior to sitting at your station, every new client should fill out an intake form, also called a:
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17.
The impression you project through your outward appearance and conduct
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18.
The inner desire that propels you to do something is:
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19.
The design and planning of the workplace for maximum comfort, safety, and efficiency is known as:
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20.
A success strategy where you imagine yourself working in your dream salon is:
A.
Consultation card
B.
Hygiene pack
C.
Ergonomics
D.
Motivation
E.
Procrastination
F.
Communication skills
G.
Discuss upkeep and maintenance
H.
Creativity
I.
Personal hygiene
J.
Ethics
K.
Fingers
L.
Sensitivity
M.
Reflective listening
N.
Prioritize
O.
Politeness
P.
Guest
Q.
Mission Statement
R.
Classic
S.
Visualization
T.
Professional image
Type the Answer that corresponds to the displayed Question.
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21.
A fundamental factor in human relations involves a person’s sense of ______.
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22.
Also known as tact; the ability to deliver truthful messages in a kind way
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23.
Your posture, as well as the way you walk and move
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24.
The verbal communication with a client that determines the client’s needs and how to achieve the desired results
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25.
An unhealthy compulsion to always do things perfectly is:
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26.
Collected photos of a stylist’s work
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27.
The client consultation is also known as the:
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28.
Conscious act of planning your life, instead of just letting things happen
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29.
Stressful, repetitive motions have a cumulative effect on joints and:
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30.
The act of successfully sharing information between two people, or groups of people, is known as:

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