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Chapter 2-4 Test

Enter the letter for the matching Answer
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1.
The client consultation is also known as the:
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2.
The verbal communication with a client that determines the client’s needs and how to achieve the desired results
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3.
The design and planning of the workplace for maximum comfort, safety, and efficiency is known as:
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4.
A client who prefers simple and sophisticated clothing, monochromatic colors, and no bright patterns is said to have what kind of style?
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5.
The hallmark of professionalism is:
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6.
Conscious act of planning your life, instead of just letting things happen
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7.
Your posture, as well as the way you walk and move
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8.
Also known as tact; the ability to deliver truthful messages in a kind way
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9.
A fundamental factor in human relations involves a person’s sense of ______.
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10.
Daily maintenance of cleanliness through the practice of good sanitary habits
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11.
Counseling clients on salon maintenance, lifestyle limitations, and home maintenance commitments is part of which step of the consultation?
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12.
The first step in the 10-step consultation method is:
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13.
Listening to a client and then repeating, in your own words, what you think the client is telling you
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14.
Prior to sitting at your station, every new client should fill out an intake form, also called a:
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15.
An unhealthy compulsion to always do things perfectly is:
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16.
Term commonly used by spas because of the amount of time clients spend there
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17.
The act of successfully sharing information between two people, or groups of people, is known as:
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18.
A tennis ball is useful in exercises to release stress from repetitive movement of which body part?
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19.
A symptom of taking on too much, which in turn, is a symptom of faulty organization is:
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20.
To list tasks in the order of most-to-least important
A.
Procrastination
B.
Personal hygiene
C.
Classic
D.
Client consultation
E.
Reflective listening
F.
Physical presentation
G.
Discuss upkeep and maintenance
H.
Fingers
I.
Consultation card
J.
Security
K.
Prioritize
L.
Guest
M.
Effective communication
N.
Perfectionism
O.
Review the intake form
P.
Game plan
Q.
Ergonomics
R.
Politeness
S.
Diplomacy
T.
Needs assessment
Type the Answer that corresponds to the displayed Question.
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21.
A combination of understanding, empathy, and acceptance is called:
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22.
A talent and unlimited inner resource of ideas and solutions is:
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23.
The impression you project through your outward appearance and conduct
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24.
You should ask the client what at-home products she uses as part of which step of the consultation?
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25.
An essential part of a business plan is a(n):
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26.
The inner desire that propels you to do something is:
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27.
Professionals who have an easy time talking about themselves and listening to others have developed effective:
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28.
Collected photos of a stylist’s work
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29.
The moral principles by which we live and work
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30.
Collection of items to maintain sanitary habits at work

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