Chapter 2-4
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| A success strategy where you imagine yourself working in your dream salon is: | Visualization
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| A symptom of taking on too much, which in turn, is a symptom of faulty organization is: | Procrastination
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| An unhealthy compulsion to always do things perfectly is: | Perfectionism
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| The inner desire that propels you to do something is: | Motivation
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| A talent and unlimited inner resource of ideas and solutions is: | Creativity
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| An essential part of a business plan is a(n): | Mission Statement
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| A combination of understanding, empathy, and acceptance is called: | Sensitivity
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| Professionals who have an easy time talking about themselves and listening to others have developed effective: | Communication skills
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| The hallmark of professionalism is: | Politeness
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| The design and planning of the workplace for maximum comfort, safety, and efficiency is known as: | Ergonomics
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| Stressful, repetitive motions have a cumulative effect on joints and: | Muscles
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| A tennis ball is useful in exercises to release stress from repetitive movement of which body part? | Fingers
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| A fundamental factor in human relations involves a person’s sense of ______. | Security
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| An important aspect of human relations is to: | talk less, listen more
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| The act of successfully sharing information between two people, or groups of people, is known as: | Effective communication
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| The client consultation is also known as the: | Needs assessment
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| Prior to sitting at your station, every new client should fill out an intake form, also called a: | Consultation card
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| A client who prefers simple and sophisticated clothing, monochromatic colors, and no bright patterns is said to have what kind of style? | Classic
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| The first step in the 10-step consultation method is: | Review the intake form
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| You should ask the client what at-home products she uses as part of which step of the consultation? | Analyze client’s hair
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| Counseling clients on salon maintenance, lifestyle limitations, and home maintenance commitments is part of which step of the consultation? | Discuss upkeep and maintenance
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| When handling a scheduling mix-up with a client, it is recommended that you: | Never argue and be polite
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| The moral principles by which we live and work | Ethics
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| To list tasks in the order of most-to-least important | Prioritize
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| Conscious act of planning your life, instead of just letting things happen | Game plan
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| Also known as tact; the ability to deliver truthful messages in a kind way | Diplomacy
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| Your posture, as well as the way you walk and move | Physical presentation
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| The impression you project through your outward appearance and conduct | Professional image
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| Daily maintenance of cleanliness through the practice of good sanitary habits | Personal hygiene
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| Collection of items to maintain sanitary habits at work | Hygiene pack
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| The verbal communication with a client that determines the client’s needs and how to achieve the desired results | Client consultation
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| Term commonly used by spas because of the amount of time clients spend there | Guest
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| Collected photos of a stylist’s work | Portfolio
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| Listening to a client and then repeating, in your own words, what you think the client is telling you | Reflective listening
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