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Chapter 4 231583

Settling Disputes

Negotiation The process of discussing an issue to reach a settlement or agreement
Settlement A mutual agreement between two sides in a civil lawsuit, made either before the case goes to trial or before a final judgement is entered, that settles or ends the dispute.
Arbitration A way of settling a dispute without going to trial. The parties who disagree select one or more impartial persons to settle the argument. If the arbitration is binding, then all parties must accept the decision.
Mediation The act or process of resolving a dispute between two or more parties.
Ombudspersons The person who has power to investigate reported complaints and help achieve fair settlements.
Created by: rebecca_merritt