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400752street law CH4
Term | Definition |
---|---|
negotiation | the process by which people involved in a dispute discuss their problem and try to reach a solution acceptable to all. |
Arbitration | both parties to a dispute agree to have one or ore persons listen to their arguments and make a decision for them. |
Mediation | another method of alternative dispute resolution. it takes place when a third person helps the disputing parties talk about their problem and settle their differences. |
ombudspersons | who investigate complains and then help the parties reach some agreement. |