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Chapter 9
Managing Stress, Time, and Problems
Question | Answer |
---|---|
Four key challenges support workers face | handling stress, managing time, making decisions, and problem solving |
sources of stress | changes, pressure, lake of control, conflict, school, daily frustrations |
S& S of chronic stress | mood swings, substance abuse, bowel disorder, sleeplessness, decreased sexual drive |
S& S of acute stress | Rapid pulse, butterflies, sweaty palms, nausea, diarrhea, dry mouth |
Emotional/ behavioural S& S stress | worry, fear, loss of self-esteem, poor concentration, burnout, anger |
Defence Mechanisms | an unconscious reaction that blocks unpleasant or threating feelings |
eight helps of defence mechanisms | conversion, denial, displacement, projection, rationalization, reaction formation, regression, and repression |
How to Managing stress | develop self- awareness, take care of your needs, think positively, asset yourself, ask others for help and support, practise calming exercises, and learning to accept the things you cannot change |
SMART stands for | specific, measurable, achievable, realistic, and timely |
stress is | the emotional, behavioural, and physical response to an event or situation |
a stressor is | an event or situation that causes stress |
which of the following influences a person's reaction to a stressor | past experiences with the same stressor, and the person's gender |
which of the following can be a physical sign of stress | fatigue, depression, diarrhea, irritability |
a defence mechanism is used to | block unpleasant or threating feelings |
when trying to stay organized and save time, it is best to | develop a routine that works for you |
the first step in the problem- solving process is to | identify the problem |
what is an important part of resolving conflicts | communication and good work ethics |