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Chapter 9

Managing Stress, Time, and Problems

QuestionAnswer
Four key challenges support workers face handling stress, managing time, making decisions, and problem solving
sources of stress changes, pressure, lake of control, conflict, school, daily frustrations
S& S of chronic stress mood swings, substance abuse, bowel disorder, sleeplessness, decreased sexual drive
S& S of acute stress Rapid pulse, butterflies, sweaty palms, nausea, diarrhea, dry mouth
Emotional/ behavioural S& S stress worry, fear, loss of self-esteem, poor concentration, burnout, anger
Defence Mechanisms an unconscious reaction that blocks unpleasant or threating feelings
eight helps of defence mechanisms conversion, denial, displacement, projection, rationalization, reaction formation, regression, and repression
How to Managing stress develop self- awareness, take care of your needs, think positively, asset yourself, ask others for help and support, practise calming exercises, and learning to accept the things you cannot change
SMART stands for specific, measurable, achievable, realistic, and timely
stress is the emotional, behavioural, and physical response to an event or situation
a stressor is an event or situation that causes stress
which of the following influences a person's reaction to a stressor past experiences with the same stressor, and the person's gender
which of the following can be a physical sign of stress fatigue, depression, diarrhea, irritability
a defence mechanism is used to block unpleasant or threating feelings
when trying to stay organized and save time, it is best to develop a routine that works for you
the first step in the problem- solving process is to identify the problem
what is an important part of resolving conflicts communication and good work ethics
Created by: mackenziemarie21