Busy. Please wait.
Log in with Clever

show password
Forgot Password?

Don't have an account?  Sign up 
Sign up using Clever

Username is available taken
show password

Make sure to remember your password. If you forget it there is no way for StudyStack to send you a reset link. You would need to create a new account.
Your email address is only used to allow you to reset your password. See our Privacy Policy and Terms of Service.

Already a StudyStack user? Log In

Reset Password
Enter the associated with your account, and we'll email you a link to reset your password.
Didn't know it?
click below
Knew it?
click below
Don't Know
Remaining cards (0)
Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.

  Normal Size     Small Size show me how

NRS 104 Lecture 3


What Is Communication? The process of transmitting messages and interpreting meaning Effective communication is vitally important in nursing. It is the foundation of a therapeutic nurse-client relationship and the medium for implementing the nursing process.; Effective communi
A Communication Model Environment Message; Sender; Receiver; Feedback Environment
Forms of Communication Verbal - spoken or written words. In includes, but is not limited to, vocabulary Nonverbal - messages without words sent through the body’s language
Nonverbal Communication Facial expression; Eye contact; Observable physiological responses; General appearance
Personal Space Zones Public (12’ and up); Social (4’ – 12’); Personal (18” – 4’); Intimate (touch - 18”)
Phases of the Helping (Nurse-Client) Relationship Orientation – initial interaction (ground rules, trust, rapport, goals); Working – What happens all day as trying to meet goals; Termination – Crucial (tell patient in beg. how long you’ll be there that day. Keep pt. updated all day as to how much time yo
Cultural Considerations Three areas of concern when interpreting verbal and nonverbal messages when the nurse and client are from different cultures: communication styles; eye contact; touch
What Is Active Listening? Observing nonverbal behavior; Listening and understanding verbal messages; Listing and understanding the client’s context of life; Listening for “false notes”
Therapeutic (Helpful) Techniques Paraphrasing/restating; Exploring with open-ended statements; Giving recognition; Giving information ; Offering self; Sharing observations; Validating the message; Humor
More Therapeutic Techniques Reflecting; Focusing; Clarifying ; Summarizing
Use of Silence Silence is a useful technique, it is not the absence of communication; Silence communicates the need for support and encouragement; Silence allows the clients time to collect their thoughts and choose their own words
Non-therapeutic (Non-helpful) Techniques Giving false reassurance; Changing the subject; Giving advice, approving/disapproving; Probing or excessive questions; Self-focusing statements; Minimizing feelings; Making stereotypical comments
“Why” Questions Imply criticism; Sounds intrusive and judgmental and sets up a defensive reaction; More useful to ask “What” “Who” “When”
Created by: jenbj
Popular Nursing sets




Use these flashcards to help memorize information. Look at the large card and try to recall what is on the other side. Then click the card to flip it. If you knew the answer, click the green Know box. Otherwise, click the red Don't know box.

When you've placed seven or more cards in the Don't know box, click "retry" to try those cards again.

If you've accidentally put the card in the wrong box, just click on the card to take it out of the box.

You can also use your keyboard to move the cards as follows:

If you are logged in to your account, this website will remember which cards you know and don't know so that they are in the same box the next time you log in.

When you need a break, try one of the other activities listed below the flashcards like Matching, Snowman, or Hungry Bug. Although it may feel like you're playing a game, your brain is still making more connections with the information to help you out.

To see how well you know the information, try the Quiz or Test activity.

Pass complete!
"Know" box contains:
Time elapsed:
restart all cards