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Chap26Communication
Communication
| Question | Answer |
|---|---|
| What is communication? | Exchange information/feelings between 2 or more people |
| What is the purpose of communication? | Influence others Obtain Information |
| What are the four components of communication? | Sender Message Receiver Response |
| What are the three modes of communication? | Verbal Nonverbal Electronic |
| What modes makes up majority of communication? | Nonverbal |
| What do nurses need to consider when choosing words to say or write when dealing with verbal communication? | 1) Pace and intonation. 2) simplicity. 3)clarity and brevity. 4)timing and relevance. 5)adaptability. 6)credibility. 7)Humor. |
| What are some forms of nonverbal communication? | Gestures,body movements,use of touch, and physical appearance. |
| What are some E-mail advantages? | Fast, efficient. Provides record. Can improve communication and continuity of care. |
| What are some E-mail disadvantages? | Risk to client confidentiality. Socioeconomics May not enhance communication |
| What factors influence the communication process? | 1)Development 2)Gender 3) Values and perceptions 4)Personal space |
| Intimate space measurement? | touching to 1 1/2 feet |
| What are some examples of when nurses would be in the intimate space? | Cuddling a baby. Touching the sightless client. Positioning Clients. Observing an incision. Restraining a toddler for an injection |
| What is the personal space measurements? | 1 1/2 feet to 4 feet. |
| What are some examples of when nurses would be in a client's personal space? | Nurse is sitting with a client. Giving client medications. Establishing an intravenous infusion |
| What is the social space measurement? Describe. | 4 to 12 feet. Characterized by a clear visual perception of the whole person. Body heat and odor are imperceptible, eye contact is increased, and vocalizations are loud enough to be overheard by others. |
| What are some examples of when nurses would use social space? | When nurses make rounds or wave a greeting to someone. |
| What is the public space measurement? Describe. | 12-15 feet. requires loud, clear vocalizations with careful enunciation. Although the face and forms of people are seen at a public distance, the perception is of the group of people or the community. |
| What are Factors influencing the communication process? | Territoriality, Roles and Relationships, Environment, Interpersonal Attitudes, Congruence and Boundaries. |
| Therapeutic communication consists of what two components? | Active listening, and physical attending. |
| What are the four components of the nurse-client relationship? | Pre-interaction phase. Introductory Phase. Working Phase. Termination Phase |
| Describe the pre-interaction phase. | Reviews pertinent assessment data and knowledge, considers potential areas of concern, and develops plan to interaction. |
| Describe the introductory phase. | Opening the relationship, clarifying the problem, structuring and formulating the contract, getting acquainted, and developing trust. |
| Describe the working phase. | Exploring and understanding thoughts and feelings. (concreteness,respect,confrontation,genuine, and empathetic listener.) Facilitating and taking actions. (goals) |
| Describe the termination phase. | Client and nurse accept feeling of loss. Client accepts end of relationship without feeling of anxiety or dependence. |
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