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Chapter 3 Key Terms

Active listening giving full attention and a concerted effort to understand the message being sent
aggressive communication interacting with another in an overpowering and forceful manner to meet one’s own needs at the expense of others
altered cognition a decrease or lack of cognition ability to receive, process, and send information
assertive communication interaction that takes into account the feelings and needs of the receiver
assertiveness the ability to confidently and comfortably express thoughts and feelings while still respecting the legitimate rights of the patient
clarifying restating the patient’s message in a manner that asks the patient to verify that the message received is accurate
closed posture a formal, distant stance, generally with the arms and possible the legs tightly crossed
closed question focused question that seeks a particular answer (e.g., yes or no)
communication use of words and behaviors to construct, send and interpret messages
connotative meaning reflects the individual’s perception or interpretation of a given word
denotative meaning the commonly accepted definition of a particular word
expressive aphasia a physiologic condition in which an individual is unable to communicate a desired message
focusing a communication technique used when more specific information is needed to accurately understand the patient’s message
gestures movements used to emphasize the idea being communicated
jargon commonplace language or terminology unique to people in a particular work setting
nontherapeutic communication communication techniques, both verbal and nonverbal, that hinder the nurse-patient relationship
nonverbal communication the transmission of messages without the use of words
one- way communication a structured form of communication in which the sender is in control
open- ended question a question that does not require a specific response and allows the individual to elaborate freely on a subject
open posture a relaxed stance with uncrossed arms and legs while facing another individual
paraphrasing a communication technique that involves restating the patient’s message in the nurse’s own words to verify that the nurse’s interpretation of the message is correct
passive listening receiving a message without any response or indication of understanding
posture the way that an individual sits, stands, and moves
receive, receiver the individual or individuals to whom a message is conveyed
receptive aphasia a physiological condition in which an individual cannot recognize or respond to specific invaders
reflecting a communication techinique that assists the patient to “reflect” on inner feelings and thoughts rather than seeking answers or advice from someone else
restating a communication technique that involves the nurse repeating to the patient what nurse believes to be the main point that the patient is trying to convey
send, sender the person conveying a message
therapeutic communication a form of communication that facilitates the information of a positive nurse-patient relationship
two- way communication a form of communication that requires that both the sender and the reciver participate equally in the interaction
unassertive communication a style of communication in which the sender sacrifices legitimate personal rights to meet the needs of the receiver, often resulting in feelings of resentment
verbal communication a form of communication that involves the use of spoken or written words or symbols
minimal encouragement a subtle communcation technique that communicates to the patient that the nurse is interested and wants to hear more
Created by: stjean224