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Foundations
Chapter 3 Key Terms
| Term | Definition |
|---|---|
| Active listening | giving full attention and a concerted effort to understand the message being sent |
| aggressive communication | interacting with another in an overpowering and forceful manner to meet one’s own needs at the expense of others |
| altered cognition | a decrease or lack of cognition ability to receive, process, and send information |
| assertive communication | interaction that takes into account the feelings and needs of the receiver |
| assertiveness | the ability to confidently and comfortably express thoughts and feelings while still respecting the legitimate rights of the patient |
| clarifying | restating the patient’s message in a manner that asks the patient to verify that the message received is accurate |
| closed posture | a formal, distant stance, generally with the arms and possible the legs tightly crossed |
| closed question | focused question that seeks a particular answer (e.g., yes or no) |
| communication | use of words and behaviors to construct, send and interpret messages |
| connotative meaning | reflects the individual’s perception or interpretation of a given word |
| denotative meaning | the commonly accepted definition of a particular word |
| expressive aphasia | a physiologic condition in which an individual is unable to communicate a desired message |
| focusing | a communication technique used when more specific information is needed to accurately understand the patient’s message |
| gestures | movements used to emphasize the idea being communicated |
| jargon | commonplace language or terminology unique to people in a particular work setting |
| nontherapeutic communication | communication techniques, both verbal and nonverbal, that hinder the nurse-patient relationship |
| nonverbal communication | the transmission of messages without the use of words |
| one- way communication | a structured form of communication in which the sender is in control |
| open- ended question | a question that does not require a specific response and allows the individual to elaborate freely on a subject |
| open posture | a relaxed stance with uncrossed arms and legs while facing another individual |
| paraphrasing | a communication technique that involves restating the patient’s message in the nurse’s own words to verify that the nurse’s interpretation of the message is correct |
| passive listening | receiving a message without any response or indication of understanding |
| posture | the way that an individual sits, stands, and moves |
| receive, receiver | the individual or individuals to whom a message is conveyed |
| receptive aphasia | a physiological condition in which an individual cannot recognize or respond to specific invaders |
| reflecting | a communication techinique that assists the patient to “reflect” on inner feelings and thoughts rather than seeking answers or advice from someone else |
| restating | a communication technique that involves the nurse repeating to the patient what nurse believes to be the main point that the patient is trying to convey |
| send, sender | the person conveying a message |
| therapeutic communication | a form of communication that facilitates the information of a positive nurse-patient relationship |
| two- way communication | a form of communication that requires that both the sender and the reciver participate equally in the interaction |
| unassertive communication | a style of communication in which the sender sacrifices legitimate personal rights to meet the needs of the receiver, often resulting in feelings of resentment |
| verbal communication | a form of communication that involves the use of spoken or written words or symbols |
| minimal encouragement | a subtle communcation technique that communicates to the patient that the nurse is interested and wants to hear more |
Created by:
stjean224
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