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Kish commun. tech

Kish - communication techniques

questionanswer
When demonstrating you are listening and interested in what a client is saying, a reflective question or comment can be made by... repeating what the client has stated
A validating comment or question such as "you seem upset" or "are you saying you don't feel you are improving" serves what purpose? to validate what the nurse seems to be hearing or seeing
To encourage free verbalization and to avoid yes or no answers, this type of comment or question should be used... an opened question or general lead
Is this an open ended question or closed ended question: tell me about yourself? open ended
Is this an open ended or closed ended question: are you in pain? close ended
By stating "have you thought of..." you would be.... helping a patient problem solve or identify choices
Therapeutic communication should involve telling a client you know exactly how they feel or that they shouldn't feel that way or stating some kind of cliche. True or False False
What type of statement is: Let's talk about what kind of menu options you have when you go home that will help manage your diabetes. a focusing or directing statement
What type of question is this:were you nauseated before or after you took the pain medicaine? sequencing question
Closed ended questions when not used properly can be a barrier to communication. True or False True
Created by: marcie kish
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