Help
Options
Didn't know it?
click below
click below
Knew it?
click below
click below
Don't Know
Remaining cards (0)
Know
retry
shuffle
restart
0:00
Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.
Normal Size Small Size show me how
Normal Size Small Size show me how
ch3 scheduling&apt
Chapter 3 Scheduling and Appointments
| Question | Answer |
|---|---|
| appointment cards | a written reminder for clients that includes a date and time to remember the appointment scheduled for their pet |
| computerized appointment book | software item used to schedule appointments and maintain medical information on the veterinary computer system, allows future use of information in an organized manner |
| drop off appointment | a set time for the client to bring in an animal and leave the patient for exams, surguries, and other procedures according to the vet's schedule |
| drop off time | set time when an animal is expected at the vet facility for a later exam or surgery |
| emergency services | an appointment that must be seen immediately and is a life of death situation |
| fixed office house | appointments see throughout the day when clients arrive and the patients are seen in the order they enter the facility during set times |
| flow schedule | appointments scheduled based on each patient being seen at a specific time by the vet during the day |
| house calls | appointment scheduled for the vet to examine a patient in the owners home |
| intervals | a set amount of time that is required to see a patient |
| mobile services | a vehicle equipmmed with veterinary equipment, tools, and supplies that travels to a client's home to examine a patient |
| policy manual | information provided to all staff members as to what the staff expectations are such as the dress code, policies on vacation time, personal time, and sick leave |
| procedures manual | information provided to all staff members on the workings of the vet facility itself, such as client rules, scheduling methods, payment procedures, and client visitation times |
| routine appointment | appointment scheduled in the appointment book as physical exams |
| surgical appointment | appointment scheduled during set time for surgery |
| walk in appointment | a client that does not have an appointment and arrives at the hospital wishing to see the vet by walking in the door |
| wave schedule | appointment maintained by a vet seeing a total number of patients within a set amount of time during the day and is based on each hour the facility is open |
Created by:
tromanczak
Popular Science sets