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Management Chapter-8

Robbins and Coulter 11th edition

QuestionAnswer
Planning defining the organization's goals, establishing strategies for achieving those goals, and developing plans to integrate and coordinate work activities
Goals(Objectives) desired outcomes or targets
Plans documents that outline how goals are going to be met
Stated Goals official statements of what an organization says, and what it wants its various stakeholders to believe, its goals are
Real Goals goals that an organization actually pursues, as defined by the actions of its members
Strategic plans plans that aply to the entire organization and establish the organization's overall goals
Operational plans plans that encompass a particular operational area of the organization
Long-term plans plans with a time frame beyond three years
Short-term plans plans covering one year or less
Specific plans plans that are clearly defined and leave no room for interpretation
Directional plans plans that are flexible and set out general quidelines
Single-use plan a one-time plan specifically designed to meet the needs of a unique situation
Standing plans ongoing plans that provide guidance for activities performed repeatedly
Traditional goal setting an approach to setting goals in which top managers set goals that then flow down through the organization and become subgoals for each organizational area
Means-end chain an integrated network of goals in which the accomplishment of goals at one level serves as the means for achieving the goals,or ends, at the next level
Management by Objectives (MBO) a process of setting mutually agreed-upon goals and using those goals to evaluate employee performance
Mission the purpose of an organization
Commitment Concept plans should extend far enough to meet those commitments made when the plans were developed
Formal planning department a group of planning specialists whose sole responsibilty is helping to write organizational plans
Environmental scanning screening information to detect emerging friends
Competitor Intelligence gathering information that allows managers to anticipate competitors' actions rather than merely react to them
Created by: 1257641797