Robbins and Coulter 11th edition
Quiz yourself by thinking what should be in
each of the black spaces below before clicking
on it to display the answer.
Help!
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| Planning | defining the organization's goals, establishing strategies for achieving those goals, and developing plans to integrate and coordinate work activities
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| Goals(Objectives) | desired outcomes or targets
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| Plans | documents that outline how goals are going to be met
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| Stated Goals | official statements of what an organization says, and what it wants its various stakeholders to believe, its goals are
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| Real Goals | goals that an organization actually pursues, as defined by the actions of its members
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| Strategic plans | plans that aply to the entire organization and establish the organization's overall goals
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| Operational plans | plans that encompass a particular operational area of the organization
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| Long-term plans | plans with a time frame beyond three years
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| Short-term plans | plans covering one year or less
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| Specific plans | plans that are clearly defined and leave no room for interpretation
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| Directional plans | plans that are flexible and set out general quidelines
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| Single-use plan | a one-time plan specifically designed to meet the needs of a unique situation
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| Standing plans | ongoing plans that provide guidance for activities performed repeatedly
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| Traditional goal setting | an approach to setting goals in which top managers set goals that then flow down through the organization and become subgoals for each organizational area
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| Means-end chain | an integrated network of goals in which the accomplishment of goals at one level serves as the means for achieving the goals,or ends, at the next level
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| Management by Objectives (MBO) | a process of setting mutually agreed-upon goals and using those goals to evaluate employee performance
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| Mission | the purpose of an organization
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| Commitment Concept | plans should extend far enough to meet those commitments made when the plans were developed
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| Formal planning department | a group of planning specialists whose sole responsibilty is helping to write organizational plans
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| Environmental scanning | screening information to detect emerging friends
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| Competitor Intelligence | gathering information that allows managers to anticipate competitors' actions rather than merely react to them
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