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Foundations Ch 5
Communication in Nurse-Patient Relationship
| Question | Answer |
|---|---|
| written communication | documents and conveys information to others (documentation, email correspondance, etc) |
| verbal communication | involves spoken word |
| nonverbal communication | gestures, facial expressions, body language, posture, space, appearance, touch, tone and volume of voice |
| metacommunication | any form of communication (verbal, nonverbal, etc) that contributes to the decoding of the message being received |
| metacommunication | communication about the communication or lack thereof |
| congruent relationship (book) | body language and spoken word both send the same message |
| incongruent relationship (book) | body language or tone of voice conflicts with the verbal message |
| congruent relationship (teacher) | nurse and patient have the same goal in the communication process (desired outcomes are similar) |
| incongruent relationship (teacher) | desired outcomes of the nurse and patient are not similar, or conflict |
| the patient | the nurse-patient relationship focuses on: |
| know names, roles and responsibilities, parameters of relationship, mutual expectations agreed on, circle of confidentiality | elements of informal contract |
| three key ingredients of therapeutic communication | empathy, positive regard, confortable sense of self |
| self awareness and clinical supervision (mentor) | self-care safety nets (2) |
Created by:
tmbobe11
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