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Foundations Ch 5

Communication in Nurse-Patient Relationship

QuestionAnswer
written communication documents and conveys information to others (documentation, email correspondance, etc)
verbal communication involves spoken word
nonverbal communication gestures, facial expressions, body language, posture, space, appearance, touch, tone and volume of voice
metacommunication any form of communication (verbal, nonverbal, etc) that contributes to the decoding of the message being received
metacommunication communication about the communication or lack thereof
congruent relationship (book) body language and spoken word both send the same message
incongruent relationship (book) body language or tone of voice conflicts with the verbal message
congruent relationship (teacher) nurse and patient have the same goal in the communication process (desired outcomes are similar)
incongruent relationship (teacher) desired outcomes of the nurse and patient are not similar, or conflict
the patient the nurse-patient relationship focuses on:
know names, roles and responsibilities, parameters of relationship, mutual expectations agreed on, circle of confidentiality elements of informal contract
three key ingredients of therapeutic communication empathy, positive regard, confortable sense of self
self awareness and clinical supervision (mentor) self-care safety nets (2)
Created by: tmbobe11