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Commun. techniques
Therapeutic communication techniques
Question | Answer |
---|---|
Providing general leads | encourages initiation or elaboration of a conversation |
Using silence | using pauses of up to several minutes without verbalizing |
Offering self | shows concern and willingness to help |
Open-ended questions or statements | discourages answering questions with one or two words |
Restatement | relate in different words the heart of what a patient said |
Seeking clarification | helps to verify |
Reflection | repeat same words back to patient |
Looking at alternatives | helps patients explore options when making decisions |
Giving information | provide relevant data |
Summarizing | restate the important points |