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Commun. techniques
Therapeutic communication techniques
| Question | Answer |
|---|---|
| Providing general leads | encourages initiation or elaboration of a conversation |
| Using silence | using pauses of up to several minutes without verbalizing |
| Offering self | shows concern and willingness to help |
| Open-ended questions or statements | discourages answering questions with one or two words |
| Restatement | relate in different words the heart of what a patient said |
| Seeking clarification | helps to verify |
| Reflection | repeat same words back to patient |
| Looking at alternatives | helps patients explore options when making decisions |
| Giving information | provide relevant data |
| Summarizing | restate the important points |