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Payments 2.0
Question | Answer |
---|---|
How Much Have I Spent? | Total amount you have spent on your account to date. |
Chargeback Inquiry | ENTER: Username & Total Chargeback amount 1. Riot Games has received a dispute filed against previous purchase made on your account. 2. Balance must be repaid to unban account through PayPal or Paysafe (EU, TR only) |
Error More Information | Tell us the payment method you used for this failed attempt transaction |
Store Stuck | 1. This issue is most likely caused by a non-default Internet Explorer setting. 2. To fix this issue, please follow the instructions in the following KB: "Store Error: Error You Have Encountered An Error. Please Try Again Later." |
Banned for Chargebacks QQ | 1. I will not be able to reactivate your account until the negative balance has been restored. 2. We will not be able to remove RP, Champions, or other content in exchange for this negative balance 3. We'll be unable to transfer any content from this account to another |
Unauthorized Charges | 1. We do not have any reoccurring payment options and it does not deduct funds automatically. 2. If you are not aware of who is performing these transactions, I would like to encourage you to contact your financial provider regarding this fraudulent activity immediately. 3. We need the last four digits of the credit card number 4. We need the expiration date of the credit card 5. If charges are from Paypal, please provide the email address linked to your Paypal account plus Unique Transaction IDs. |
Riot Point Update Delay | Sometimes there is a slight delay between the time a transaction is completed and the subsequent update of your Riot Points Balance. |
No Cash Refunds | 1. Unfortunately, due to our policies, I am unable to refund any of the transactions you have made. 2. Terms of Use link |
Pending Charge | 1. It appears that you are experiencing a pending charge. 2. Your funds should be returned to you by your financial institution within 3-5 business days. 3. If you feel your funds have been fully removed from your account, please provide me with the following: 4. The last four digits of the credit card number 5. The expiration date of the credit card 6. Amount of each payment in error 7. Date of each payment in error |
Incomm Error | 1. Please ensure that there are no spaces in the code. 2. Please provide us with the scratch off code on the back. 3. Please provide us with a picture of the backside of your prepaid card(s). |
Paysafe Issue | 1. I recommend waiting for one hour and then try to purchase RP with your PaySafe card again. 2. Please provide me the Paysafecard transaction ID: 3. Your Paysafe card pin number: 4. To obtain the transaction ID's from any previous card use, please log into your Paysafe Card account at http://www.paysafecard.com and take the following steps: |
PayPal Pending Charge | 1. If you see a single transaction in PayPal and two transactions on your credit card or bank statement, you may have a pending charge. 2. If you are seeing two PayPal transactions with distinct transaction IDs, and you feel your funds have been fully removed from your account, please provide me with the following: 3. Your Paypal Email address: 4. The unique Paypal Transaction ID: |
SMS Issue Investigation | 1. Most SMS problems that occur can be resolved by completing your SMS transaction quickly after you receive the text message from BOKU. 2. Please provide me with the following information so I can assist you in a timely manner: 3. Username, Summoner Name, Server 4. Date of your transaction attempt 5. country your phone is registered 6. Mobile Phone Provider 7. Mobile Phone Number |
iDeal Delay | 1. I'm sorry for the delay you have experienced during your iDeal purchase. 2. Please provide me with the 12-digit Payment Reference number, which starts with 661 or 740, as well as a scanned copy or screen shot of the receipt OR the Payment Reference number. |