Business Bad News Word Scramble
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Question | Answer |
4 guidelines to a "no" business letter | 1) be prompt 2) be positive 3) be helpful 4) be tactful |
Be prompt | answer "no" letters within 48 hours. |
Be positive | avoid words like fault, refuse, unfair, and unreasonable. Use words that convey pleasant images. Emphasize what you can do for the reader instead of what you can't do. |
Be helpful | provide an alternative solution. |
Be tactful | don't insult the reader or indicate that the request is unreasonable. Avoid accusations. Explain the bad news in a way that the reader accepts the bad news as being necessary. |
The reader is more tolerant if they know (blank) you are refusing them | why |
indirect organizational plan used for refusal letters | 1) neutral opening statement that reader & writer agrees 2)reason for the refusal in a positve & tactful way 3)be helpful 4) statement to retain goodwill of reader |
Created by:
Tiffastic
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