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Business Bad News

Letters that refuse requests or bring bad news 7.5

4 guidelines to a "no" business letter 1) be prompt 2) be positive 3) be helpful 4) be tactful
Be prompt answer "no" letters within 48 hours.
Be positive avoid words like fault, refuse, unfair, and unreasonable. Use words that convey pleasant images. Emphasize what you can do for the reader instead of what you can't do.
Be helpful provide an alternative solution.
Be tactful don't insult the reader or indicate that the request is unreasonable. Avoid accusations. Explain the bad news in a way that the reader accepts the bad news as being necessary.
The reader is more tolerant if they know (blank) you are refusing them why
indirect organizational plan used for refusal letters 1) neutral opening statement that reader & writer agrees 2)reason for the refusal in a positve & tactful way 3)be helpful 4) statement to retain goodwill of reader
Created by: Tiffastic