Habit 4 Study Guide Word Scramble
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| Term | Definition |
| Win-Lose. | "I'm going to beat you no matter what." High on courage, low on consideration. |
| Lose-Win. | "I always get stepped on." Low on courage, high on consideration. |
| Lose-Lose. | "If I'm going down, you're going down with me." If you can't win, nobody wins. |
| Win-Win. | "We're going to win together." Balancing courage and consideration. |
| Find out what a Deposit Is for the Other Person. | What you think is an emotional deposit for a person, may be a withdrawl for them. |
| Do Small Acts of Kindness. | Treat people with kindness |
| Keep Promises. | Keep your word and be very careful before saying, "I promise" or "I commit." |
| Keep confidences. | When someone shares something with you in confidence, keep it that way. |
| Be loyal to the absent. | Avoid gossiping or backbiting. |
| Set clear expectations. | Don't leave things fuzzy and follow through on what's expected. |
| Apologize. | If you're in the wrong, admit it. |
| Forgive. | Learn to forgive and to forget to stope hurting the way you were hurt. |
| EBA | Emotional Bank Account |
| Deposit Rule #1 | A deposit is only a deposit if the other person sees it as a deposit. |
| Deposit Rule#2 | It can take one or more deposits to make up for one withdrawal. |
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