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Habit 4 Study Guide

Flashcard Method

TermDefinition
Win-Lose. "I'm going to beat you no matter what." High on courage, low on consideration.
Lose-Win. "I always get stepped on." Low on courage, high on consideration.
Lose-Lose. "If I'm going down, you're going down with me." If you can't win, nobody wins.
Win-Win. "We're going to win together." Balancing courage and consideration.
Find out what a Deposit Is for the Other Person. What you think is an emotional deposit for a person, may be a withdrawl for them.
Do Small Acts of Kindness. Treat people with kindness
Keep Promises. Keep your word and be very careful before saying, "I promise" or "I commit."
Keep confidences. When someone shares something with you in confidence, keep it that way.
Be loyal to the absent. Avoid gossiping or backbiting.
Set clear expectations. Don't leave things fuzzy and follow through on what's expected.
Apologize. If you're in the wrong, admit it.
Forgive. Learn to forgive and to forget to stope hurting the way you were hurt.
EBA Emotional Bank Account
Deposit Rule #1 A deposit is only a deposit if the other person sees it as a deposit.
Deposit Rule#2 It can take one or more deposits to make up for one withdrawal.
Created by: swhitehead09