Chapter 13 Word Scramble
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Question | Answer |
Factors of influenced | Perceptions, experience, physical and mental health, emotions, values, beliefs and cultural influences, gender, and age |
Levels of communications | interpersonal, verbal, professional, non- verbal |
communication methods | active listening, paraphrasing, empathetic listening, asking closed questions, asking open-ended questions, clarifying, focusing |
Closed questions | focus on specific information |
Open-ended questions | invite a person to share thoughts, feelings, and or ideas |
Communication Barriers | Interrupting, answering your own questions, giving advice, minimizing problems, using patronizing language, and failing to listen |
During an exchange of information, a message is sent | from a sender to a receiver |
Focusing is a useful communication tool when | A person id rambling |
which statement will promote communication | I see you are upset. do you want to talk about this |
which is a barrier to communication | interrupting and giving advice |
Created by:
mackenziemarie21
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