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Management and Organizational Behavior - Chapters 1, 2, 3

Quiz yourself by thinking what should be in each of the black spaces below before clicking on it to display the answer.
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Answer
The attainment of organization goals in an effective and efficient manner through planning, organizing, leading, and controlling organizational resources.   show
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show Organization  
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show Effectiveness  
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show Efficiency  
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show Performance  
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show Role  
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show Interim Manager  
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show Learning Organization  
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A management perspective that emerged during the nineteenth and early 20th centuries that emphasized a rational, scientific approach to the study of management and sought to make organizations efficient operating machines.   show
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show Bureaucratic Organizations  
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show Administrative Principles  
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show Humanistic Perspective  
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show Human-relations Movement  
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show Hawthorne Studies  
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show Human-resources Perspective  
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A subfield of the humanistic management perspective that applies social science in an organizational context and draws from economics, psychology, sociology, and other disciplines.   show
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A management perspective that emerged during World War II and applied mathematics, statistics, and other quantitative techniques to managerial problems.   show
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show Total Quality Management (TQM)  
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All elements existing outside the organization's boundaries that have the potential to affect the organization.   show
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The layer of the external environment that affects the organization indirectly.   show
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show Task Environment  
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The environment that includes the elements within the organization's boundaries.   show
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show International Dimension  
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The dimension of the general environment that includes scientific and technological advancements in the industry and society at large.   show
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show Sociocultural Dimension  
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The dimension of the general environment representing the overall economic health of the country or region in which the organization operates.   show
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show Legal-political Dimension  
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show Pressure Groups  
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The dimension of the general environment that includes all elements that occur naturally on Earth, including plants, animals, rocks, and natural resources such as air, water, and climate.   show
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show Customers  
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show Competitors  
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show Supplies  
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The people available for hire by the organization.   show
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The combining of two or more organizations into one.   show
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show Joint Venture  
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show Culture  
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show Symbol  
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A narrative based on true events and repeated frequently and shared among organizational employees.   show
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show Hero  
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show Slogan  
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show Ceremony  
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show Adaptability Culture  
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show Achievement Culture  
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show Involvement Culture  
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A culture that values and rewards a methodical, rational, orderly way of doing things.   show
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A culture based on a solid organizational mission or purpose that uses shared adaptive values to guide decisions and business practices and to encourage individual employee ownership of both bottom-line results and the organization's cultural backbone.   show
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show Cultural Leader  
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show Market-entry strategy  
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show Exporting  
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show Countertrade  
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show Global Outsourcing  
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show Franchising  
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show International Management  
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show Infrastructure  
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show Political Risk  
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Events such as riots, revolutions, or government upheavals that affect the operations of an international company.   show
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show Power Distance  
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A value characterized by people's intolerance for uncertainty and ambiguity and resulting support for beliefs that promise certainty and conformity.   show
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show Individualism  
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A preference for a tightly knit social framework in which individuals look after one another and organizations protect their members' interests.   show
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A greater concern for the future and high value on thrift and perseverance.   show
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show Short-term Orientation  
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A culture in which communication is used to enhance personal relationships.   show
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show Low-context Culture  
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A cultural attitude marked by the tendency to regard one's own culture as superior to others.   show
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TA single European currency that replaced the currencies of 15 European nations.   show
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A person's ability to use reasoning and observation skills to interpret unfamiliar gestures and situations and devise appropriate behavioral responses.   show
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Employees who live and work in a country other than their own.   show
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show efficiency.  
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show Resource allocator  
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show Classical perspective  
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A bar graph that measures both planned and completed work efforts along each stage of production in terms of the time that each activity takes is called a:   show
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show Planning  
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show Effectiveness  
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show Performance  
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show Spokesperson  
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When a division manager of Taco Bell presents awards to top performers at their national convention, which of Mintzberg's roles does this division manager represent?   show
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Which management researcher studied the ways in which workers could be made to be more efficient and productive in the workplace?   show
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show Frank Gilbreth  
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show Max Weber  
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show Acceptance Theory of Authority  
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show Behavioral Science  
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Which area of management deals with the use of intranets within the organization?   show
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When a U.S. credit card company hires a company based in India to answer its 800 toll-free phone calls from its customers, this is an example of:   show
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Which of Hofstede's Value Dimensions refers to the situation in which people accept inequality in power among organizations?   show
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show Assertiveness  
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show Spain  
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Which component of CQ refers to a person's ability to shift her speech patterns and body language to fit with those of people from another culture?   show
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show Current Employees  
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The rate of unemployment is an important factor in which of the dimensions of an organization?   show
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show Natural Dimension  
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When Wells Fargo Bank and Norwest Bank joined together to form the fourth largest bank in the U.S., this was an example of a:   show
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show Ceremony  
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