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68WM6 12-02 Communication

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Question
Answer
Active Listening   Giving full attention and a concerted effort to understand the message being sent.  
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Altered cognition   A decreased or lack of the brains ability to recieve, process, and send information.  
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Assertive communication   interaction that takes into account the feelings and needs of the reciever.  
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Clarifying   restating the patients message in a manner that asks the patient to verify the message recieved is accurate.  
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Closed question   focused question that seeks a particular answer usually either yes or no.  
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communication   use of words and behaviors to construct, send and interpret messages.  
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Expressive asphasia   a physiologic condition in which an individual is unable to communcate a desired message.  
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Focusing   a communication technique used when more specific information is needed to accurately understand the patients message.  
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Gestures   movements used to emphasize the idea being communicated.  
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Nontherapuetic communication   techinques both verbal and nonverbal that hinder the nurse-patient relationship.  
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Nonverbal communication   the transmission of messages without the use of words  
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One-way communication   a structured form of communication in which the sender is in control.  
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Open-ended question   does not require a specific response and allows the individual to elaborate freely on a subject.  
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Paraphrasing   suming up what the patient said in your own words.  
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Reciever   the individual to whom a message is being conveyed.  
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Receptive asphasia   a physiological condition in which an individual cannot recognize or interpret the message being recieved.  
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Reflecting   technique that assists the patient to "reflect" on inner feelings and thoughts rather then seeking answers.  
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Restating   saying what the patient said to you verbatem back to them in a question format.  
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Sender   person conveying the message.  
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Therapuetic communication   facilitates the formation of a positive nurse-patient relationship.  
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6 Aspects of communication   Sender, message, channel (auditory, visual or kinesthetic), receiver, Feedback and Influences  
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Listening   hardest to learn but most effective method for patient care either active or passive  
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Comfort Zone   0-18 inches. necessary distance between two or more individuals that must be maintained to guard against personal threat or intimidation  
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Personal Zone   18 inches to 4 feet. Less intimidating to patient either sitting next to or standing next to them.  
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Social Zone   4-12 Feet. Used when speeking to a small group.  
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Public Zone   12 feet or more. Used for public speaking.  
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