busi comm exam 1
Quiz yourself by thinking what should be in
each of the black spaces below before clicking
on it to display the answer.
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| show | communicate effectively
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| If you project and maintain a professional image in the workplace, you are more likely to be taken seriously and promoted. What is an example of professional behavior? | show 🗑
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| show | Wiki
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| show | The brains of listeners can process information at least three times as fast as speakers can talk, Listeners tend to tune out ideas that run counter to their own, and most people prefer to talk rather than listen.
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| show | keeping an open mind, establishing a receptive mind-set, and listening between the lines.
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| Which is the most accurate statement about nonverbal behavior? | show 🗑
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| Greg has been asked to lead his work group in a problem-solving discussion with a goal of reducing workplace injuries. Greg notices that Lisa rolls her eyes every time he says something. Greg should: | show 🗑
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| show | to behave and act.
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| best describes high-context cultures? | show 🗑
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| show | Individualism
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| one way to improve tolerance is by | show 🗑
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| show | using simple english
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| When writing for a multicultural audience, you are more likely to be understood if you use short sentences and short paragraphs and if you include: | show 🗑
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| Technology has made writing less important in today's workplace. | show 🗑
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| We are born with the ability to read, listen, speak, and write effectively. | show 🗑
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| show | true
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| show | false
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| show | true
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| Travis is having difficulty listening to his professor's lecture because he is not feeling well. This is an example of a physical barrier to effective listening. | show 🗑
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| While your physical appearance delivers an important nonverbal message to your customers, the physical appearance of your documents delivers an important nonverbal message as well. | show 🗑
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| You can use eye contact to show attentiveness and interest. | show 🗑
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| The belief in the superiority of one's own culture is known as ethnocentrism. | show 🗑
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| show | false
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| When you prepare a business message or oral presentation, you should be certain that your writing is purposeful, persuasive, economical, and: | show 🗑
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| show | try to present ideas clearly but concisely
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| Three parts of the writing process? | show 🗑
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| show | analyze the audience for the purpose of the message
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| The writing phase of the writing process includes writing the message.... | show 🗑
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| The revising phase of the writing process includes checking for clarity and readability, proofreading for errors, and: | show 🗑
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| show | Revising stage
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| show | inform and persuade
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| show | medium through which the message is sent
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| show | face to face communication
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| show | identifying audience characteristics
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| Writers who put themselves in the receiver's shoes to focus a message on audience benefits are using the skill of: | show 🗑
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| Cape Aluminum must inform a customer that the storm doors she requested are unavailable. Which of the following sentences best demonstrates the "you" view Cape Aluminum should use in its message to the customer? | show 🗑
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| You can establish a professional yet conversational tone in business messages by: | show 🗑
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| Which of the following represents the best business writing? | show 🗑
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| In business and technical writing, quantity enhances quality. That is, longer messages represent better writing than shorter ones. | show 🗑
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| The three phases in the writing process must always be followed in order | show 🗑
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| show | true
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| Face-to-face conversation is a richer medium than a written report or proposal. | show 🗑
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| Today's faster communication channels have made hard-copy memos obsolete in today's workplace. | show 🗑
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| When creating an audience profile for your business document, you should focus on only the primary audience. | show 🗑
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| You can enhance the conversational style of your business message by including occasional phrases such as I'm happy or we're delighted. | show 🗑
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| show | false
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| show | false
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| show | true
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| show | research
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| show | helps shape the message.
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| Melissa is preparing a market analysis for her business plan and knows she will have to conduct formal research to gather the information she needs. To conduct formal research, she should: | show 🗑
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| show | grouping and patterning.
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| As a business writer, you want to create messages that are easy to read. Which of the following is an effective technique to use? | show 🗑
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| show | put his main point in the first or second sentence.
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| Business Manager Megan Caldwell expects her employees to be displeased or even hostile when she announces a new work schedule that will become effective next month. An effective organizational strategy is to: | show 🗑
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| If you begin your business message directly with bad news, you: | show 🗑
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| Which of the following is a compound sentence? | show 🗑
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| How should the following be classified? Many voters used absentee ballots to vote, others chose to vote in person on election day. | show 🗑
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| show | in a dependent clause.
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| show | Which of the following sentences is most effective in de-emphasizing the bad news?
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| show | the subject is the doer of the action.
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| Which of the following sentences contains no dangling or misplaced modifiers? | show 🗑
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| You should strive to make your paragraphs coherent in all business writing. Paragraph coherence occurs when: | show 🗑
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| Human Resources Manager Kris Royka is researching case studies as she prepares a diversity training workshop for her employees. An effective method of formal research is to search print and online journal articles. | show 🗑
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| One advantage of the direct organizational pattern is that it saves the reader's time. | show 🗑
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| Using the indirect organizational pattern to announce bad news shows disrespect for the reader's feelings. | show 🗑
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| Because sentences of 20 or fewer words have the most impact, business writers should strive to keep sentences to fewer than 20 words. | show 🗑
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| show | true
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| To emphasize a main idea through style, underline, italicize, or bold the main idea. | show 🗑
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| The following sentence is in the active voice: The company rewarded its top performers by giving them a day off with pay. | show 🗑
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| The following sentence demonstrates parallelism: A good financial planner must be certified, competent, and must possess ethical standards. | show 🗑
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| Paragraphs with eight or fewer printed lines look more inviting and readable than longer paragraphs | show 🗑
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| show | true
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| show | revision
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| Which of the following is true about revising and proofreading business documents? | show 🗑
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| The best business writing is concise. Concise means that the writing: | show 🗑
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| What is accurate about long lead-ins such as Please be advise that and This letter is to inform you that? | show 🗑
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| show | a filler
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| show | as you requested
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| Which of the following is true about the use of jargon in business writing? | show 🗑
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| show | All choices are reasons to avoid the use of clichés.
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| show | adverbs that should not be used excessively in business writing.
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| Of the survey replies received, 38 percent were from two-parent households...This sentence is concrete and ? | show 🗑
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| show | Use numbered and bulleted lists in your document.
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| Which of the following is the best tip for proofreading documents? | show 🗑
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| show | from a printed copy only
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| show | false
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| show | true
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| show | true
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| show | true
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| Although scientists and the medical field use jargon, most other fields do not have terminology specific to the field. | show 🗑
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| show | false
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| show | true
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| show | false
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| show | false
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| Most sophisticated word processing software includes technology to identify significant problems including spelling errors, typographical mistakes, word use problems, and punctuation problems. | show 🗑
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| show | analyze your likes and dislikes so that you can make good employment decisions.
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| show | Upgrading your skills through constant retraining is the best career strategy.
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| show | Check the job openings listed on individual company Web sites.
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| Most job candidates locate their jobs through | show 🗑
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| show | o obtain a position in human resources with responsibilities in hiring, training, and compensation.
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| show | a.saves recruiters and hiring managers time by making a résumé easier to read,helps to ensure that your most impressive qualifications are not overlooked,includes six to eight bulleted statements that prove you are the ideal candidate for the position.
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| In the Education section of your résumé, you should: | show 🗑
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| Which of the following statements about the Work Experience section of your résumé is most accurate? | show 🗑
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| show | Processed all accounts receivable for large department.
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| What should you do when preparing a résumé for e-mailing? | show 🗑
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| On a résumé it is unethical to: | show 🗑
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| show | YES
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| show | false
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| Companies today are employing fewer people in permanent positions. | show 🗑
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| show | false
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| The goal of preparing a persuasive résumé is to obtain an interview. | show 🗑
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| show | false
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| show | false
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| show | false
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| show | false
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| show | true
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| The biggest mistake job seekers make when writing cover letters is making them sound too generic. | show 🗑
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Created by:
cmoss5