Help
Options
Question
Survey shows that employers consistently show that the ability to _______ is critical to effective job placement performance, career advancement, and organizational success.
click to flip
Didn't know it?
click below
click below
Knew it?
click below
click below
Don't know
Question
If you project and maintain a professional image in the workplace, you are more likely to be taken seriously and promoted. What is an example of professional behavior?
Remaining cards (117)
Know
retry
shuffle
restart
0:00
Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.
Normal Size Small Size show me how
Normal Size Small Size show me how
busi comm exam 1
| Question | Answer |
|---|---|
| Survey shows that employers consistently show that the ability to _______ is critical to effective job placement performance, career advancement, and organizational success. | communicate effectively |
| If you project and maintain a professional image in the workplace, you are more likely to be taken seriously and promoted. What is an example of professional behavior? | Making sure that the background is quiet when answering the telephone |
| Many communication and collaborate technologies are used in today's workplace. Which tool is a Web site that allows multiple users to collaboratively create and edit pages? | Wiki |
| What are the factors that contribute to poor listening? | The brains of listeners can process information at least three times as fast as speakers can talk, Listeners tend to tune out ideas that run counter to their own, and most people prefer to talk rather than listen. |
| You can improve your listening skills if you follow tips for active listening, including: | keeping an open mind, establishing a receptive mind-set, and listening between the lines. |
| Which is the most accurate statement about nonverbal behavior? | The eyes are often the best predictor of a speaker's true feelings. |
| Greg has been asked to lead his work group in a problem-solving discussion with a goal of reducing workplace injuries. Greg notices that Lisa rolls her eyes every time he says something. Greg should: | politely seek additional information by saying, I'm not sure that you really agree with my ideas. Do you have a suggestion to improve them? |
| The unique culture and heritage of each country helps its members primarily to understand how: | to behave and act. |
| best describes high-context cultures? | In high-context cultures, words are often not taken literally. |
| Values common in the dominant U.S. culture include freedom and independence. These values together form the cultural value of: | Individualism |
| one way to improve tolerance is by | practicing empathy |
| You can improve your oral communications with people who do not speak English as their first language by: | using simple english |
| When writing for a multicultural audience, you are more likely to be understood if you use short sentences and short paragraphs and if you include: | action-specific verbs such as order this product rather than get this product. |
| Technology has made writing less important in today's workplace. | False |
| We are born with the ability to read, listen, speak, and write effectively. | false |
| In today's workplace the focus is on information and knowledge as corporate assets. | true |
| Morgan is developing a marketing page for her company's Web site and is concerned about the appearance of the active links. She seeks reactions from fellow employees. The reactions she seeks are part of the decoding phase of the communication process. | false |
| Good listening skills are a weak component of the communication skills of most people with most listening at only 25 percent efficiency. | true |
| Travis is having difficulty listening to his professor's lecture because he is not feeling well. This is an example of a physical barrier to effective listening. | true |
| While your physical appearance delivers an important nonverbal message to your customers, the physical appearance of your documents delivers an important nonverbal message as well. | true |
| You can use eye contact to show attentiveness and interest. | true |
| The belief in the superiority of one's own culture is known as ethnocentrism. | true |
| The best way to manage a diverse workplace is to do everything possible to minimize or eliminate differences. | false |
| When you prepare a business message or oral presentation, you should be certain that your writing is purposeful, persuasive, economical, and: | audience oriented |
| Business documents should be economical. Economical means that you should: | try to present ideas clearly but concisely |
| Three parts of the writing process? | Prewriting, writing, and revising |
| Lauren and Charlie are in the first phase of the writing process as they prepare a formal report for a client. In this phase they should: | analyze the audience for the purpose of the message |
| The writing phase of the writing process includes writing the message.... | researching information, and organizing the message. |
| The revising phase of the writing process includes checking for clarity and readability, proofreading for errors, and: | evaluating for effectiveness. |
| Experts say that writers should spend the most time in the ________ stage of the writing process. | Revising stage |
| Typically, the primary purpose(s) for sending business messages is (are) to: | inform and persuade |
| Olena must determine the channel for an important business message. Channel in this use can best be defined as the: | medium through which the message is sent |
| Human Resources Manager Francisco Arce must inform Alice Murillo that company job changes require her to seek retraining or lose her position. The best channel for Mr. Arce to deliver this message is: | face to face communication |
| During the first phase of the writing process, you should profile the audience. This involves: | identifying audience characteristics |
| Writers who put themselves in the receiver's shoes to focus a message on audience benefits are using the skill of: | empathy |
| Cape Aluminum must inform a customer that the storm doors she requested are unavailable. Which of the following sentences best demonstrates the "you" view Cape Aluminum should use in its message to the customer? | Although your requested storm door model is unavailable, you may choose from five excellent alternatives with longer warranties. |
| You can establish a professional yet conversational tone in business messages by: | using familiar words, occasional contractions, and pronouns such as I and you. |
| Which of the following represents the best business writing? | You can participate in online bidding when you submit your credit application |
| In business and technical writing, quantity enhances quality. That is, longer messages represent better writing than shorter ones. | False |
| The three phases in the writing process must always be followed in order | false |
| The first thing to do when composing a message is to indentify the purpose of the message. | true |
| Face-to-face conversation is a richer medium than a written report or proposal. | true |
| Today's faster communication channels have made hard-copy memos obsolete in today's workplace. | false |
| When creating an audience profile for your business document, you should focus on only the primary audience. | false |
| You can enhance the conversational style of your business message by including occasional phrases such as I'm happy or we're delighted. | true |
| Inclusive language is demonstrated effectively and correctly in this sentence: Because of increased security, every employee must display their personal identification to enter the building. | false |
| Business writers who use official-sounding language such as aforementioned and hereinafter will seem more impressive and be more effective than those who use plain English. | false |
| Business writers who use official-sounding language such as aforementioned and hereinafter will seem more impressive and be more effective than those who use plain English. | true |
| To prepare a report for a client on network security techniques, Robert must collect information. This process is called: | research |
| Collecting information before composing is important primarily because it: | helps shape the message. |
| Melissa is preparing a market analysis for her business plan and knows she will have to conduct formal research to gather the information she needs. To conduct formal research, she should: | conduct interviews and surveys or organize a focus group. |
| Organizing data includes two processes. These are: | grouping and patterning. |
| As a business writer, you want to create messages that are easy to read. Which of the following is an effective technique to use? | Group similar items together and emphasize important ideas. |
| Antonio is writing an e-mail message to his employees, and he expects them to be pleased with the message. Antonio should: | put his main point in the first or second sentence. |
| Business Manager Megan Caldwell expects her employees to be displeased or even hostile when she announces a new work schedule that will become effective next month. An effective organizational strategy is to: | explain all background information first |
| If you begin your business message directly with bad news, you: | may cause the reader to stop reading or listening |
| Which of the following is a compound sentence? | We know you'll want to vote in the next election; therefore, please register by October 20. |
| How should the following be classified? Many voters used absentee ballots to vote, others chose to vote in person on election day. | Comma splice |
| To de-emphasize an idea, place it: | in a dependent clause. |
| Which of the following sentences is most effective in de-emphasizing the bad news? | Which of the following sentences is most effective in de-emphasizing the bad news? |
| Business writers prefer the active voice for most business writing because in active-voice sentences | the subject is the doer of the action. |
| Which of the following sentences contains no dangling or misplaced modifiers? | To apply for financial aid, send in your application by January 1. |
| You should strive to make your paragraphs coherent in all business writing. Paragraph coherence occurs when: | ideas are linked; that is, ideas in a paragraph hold together. |
| Human Resources Manager Kris Royka is researching case studies as she prepares a diversity training workshop for her employees. An effective method of formal research is to search print and online journal articles. | true |
| One advantage of the direct organizational pattern is that it saves the reader's time. | true |
| Using the indirect organizational pattern to announce bad news shows disrespect for the reader's feelings. | false |
| Because sentences of 20 or fewer words have the most impact, business writers should strive to keep sentences to fewer than 20 words. | true |
| To avoid creating sentence fragments, writers should not punctuate dependent clauses as complete sentences. | true |
| To emphasize a main idea through style, underline, italicize, or bold the main idea. | false |
| The following sentence is in the active voice: The company rewarded its top performers by giving them a day off with pay. | true |
| The following sentence demonstrates parallelism: A good financial planner must be certified, competent, and must possess ethical standards. | false |
| Paragraphs with eight or fewer printed lines look more inviting and readable than longer paragraphs | true |
| Students can overcome writer's block by using the same plan as businesspeople: set aside a given time and allow no calls, visitors, or other interruptions. | true |
| Michael has finished the first and second phases of the writing process and has a rough draft of his résumé completed. He is ready for the third phase of the writing process, which is: | revision |
| Which of the following is true about revising and proofreading business documents? | Experts say only amateurs expect writing perfection on the first try. |
| The best business writing is concise. Concise means that the writing: | contains no flabby phrases. |
| What is accurate about long lead-ins such as Please be advise that and This letter is to inform you that? | Avoid long lead-ins because they delay the reader from reaching the meaning of the sentence. |
| There are three candidates running for the school board is an example of a sentence with: | a filler |
| avoids outdated, trite business expressions and uses more modern phrasing? | as you requested |
| Which of the following is true about the use of jargon in business writing? | Jargon is the specialized terminology of a specific profession and can be used if you are writing for that profession. |
| Clichés should be avoided in business writing because they: | All choices are reasons to avoid the use of clichés. |
| Words such as definitely, quite, extremely, rather, and actually are: | adverbs that should not be used excessively in business writing. |
| Of the survey replies received, 38 percent were from two-parent households...This sentence is concrete and ? | precise |
| Which of the following is the best tip for enhancing readability and comprehension in a business document? | Use numbered and bulleted lists in your document. |
| Which of the following is the best tip for proofreading documents? | Proofread your document once it is in its final form. |
| For complex documents, it's best to proofread: | from a printed copy only |
| Proofreading means improving the content and sentence structure of your message, including adding, cutting, recasting, reformatting, or redesigning what you have written. | false |
| One reason concise messages are essential in business is that they save money by saving time. | true |
| I am writing this e-mail message to let you know that should be eliminated from a sentence because it represents a long lead-in. | true |
| It was our CEO who made the announcement contains an unnecessary filler. | true |
| Although scientists and the medical field use jargon, most other fields do not have terminology specific to the field. | false |
| Common phrases such as think outside the box and easier said than done add freshness and clarity to your writing | false |
| When creating bulleted and numbered lists, capitalize the first word in each line. | true |
| Headings should be used in reports only; they are not appropriate for other business documents such as e-mail messages, letters, or memos. | false |
| You are likely to become a stronger proofreader of complex documents if you criticize yourself each time you find an error. | false |
| Most sophisticated word processing software includes technology to identify significant problems including spelling errors, typographical mistakes, word use problems, and punctuation problems. | true |
| The first step in the employment process is to: | analyze your likes and dislikes so that you can make good employment decisions. |
| Which of the following statements about the changing nature of jobs in today's workplace is most accurate? | Upgrading your skills through constant retraining is the best career strategy. |
| If you are using the Web to search for a job, what is most likely your best source? | Check the job openings listed on individual company Web sites. |
| Most job candidates locate their jobs through | networking |
| the best career objective for a résumé? | o obtain a position in human resources with responsibilities in hiring, training, and compensation. |
| A Summary of Qualifications section on a résumé: | a.saves recruiters and hiring managers time by making a résumé easier to read,helps to ensure that your most impressive qualifications are not overlooked,includes six to eight bulleted statements that prove you are the ideal candidate for the position. |
| In the Education section of your résumé, you should: | include relevant seminars attended and workshops completed. |
| Which of the following statements about the Work Experience section of your résumé is most accurate? | Use action verbs to describe your work experience so that you sound forceful and persuasive. |
| demonstrates the use of an action verb? | Processed all accounts receivable for large department. |
| What should you do when preparing a résumé for e-mailing? | Test your résumé before sending it to an employer. |
| On a résumé it is unethical to: | alter your employment dates. enhance your job titles, inflate your education, grades, or honors. |
| Your cover letter must be perfect. | YES |
| A question such as Do I enjoy working with people, data, or things? will help you evaluate your qualifications. | false |
| Companies today are employing fewer people in permanent positions. | true |
| To save time, it's acceptable to prepare a generic, all-purpose résumé that you can use for any position you apply for. | false |
| The goal of preparing a persuasive résumé is to obtain an interview. | true |
| The most popular résumé style with recruiters is the functional résumé because it focuses attention on a candidate's skills rather than on past employment. | false |
| You should limit the length of your résumé to one page | false |
| To ensure that potential employers will be able to contact you, include your work e-mail address on your résumé. | false |
| It is important to provide both personal and professional references when applying for a position. | false |
| Even if an advertisement doesn't request one, include a persuasive cover letter with your résumé. | true |
| The biggest mistake job seekers make when writing cover letters is making them sound too generic. | true |
Created by:
cmoss5