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Listening: What Speakers Should Know

Quiz yourself by thinking what should be in each of the black spaces below before clicking on it to display the answer.
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Question
Answer
from Greek words for male & female; denotes integration of both masculine & feminine characteristics   androgynous  
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describes how people process information & use it to explain behavior of others & themselves   attribution theory  
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communication channel preferred by those who learn by listening; these people more likely to use auditory words; such as, talked, sounded, heard, & said   auditory channel  
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feeling of discomfort when evidence is presented that is contrary to what we believe   cognitive dissonance  
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used to describe culture that values group membership, group obligations, & group goals more than individual needs   collectivistic  
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collectivistic cultures are __   relationship-oriented  
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collectivistic cultures __ empathy, listening, & group friendships   value  
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quality of a speaker that inspires the feeling that he/she is believable, ethical, & person in whom listeners can place their confidence   credibility  
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3rd stage of listening; listeners think about, evaluate, & judge speaker/message   evaluating stage  
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person/object external to listener that triggers idea in listener   external stimulus  
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  four listening orientations  
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use to describe culture that expects messages to be brief, indirect, & implicit   high context  
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in high context cultures, __ takes responsibility for determining __ meaning   listener; speaker’s  
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used to describe culture that values individual & individual rights more highly than group identity/rights   individualistic  
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individualistic cultures are __   problem-oriented  
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individualistic cultures value autonomy, assertiveness, & __   competition  
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thought generated by listener that triggers additional thought/action   internal stimulus  
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2nd stage of listening; listener(s) supply meaning to messages that they have seen, heard, or felt   interpreting stage  
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communication channel preferred by those who learn by touching   kinesthetic channel  
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kinesthetic channel individuals are more likely to use __ words   touch  
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touch, grasp, feel, and run are all __ channel words   kinesthetic  
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different frames of reference causing audience members to subconsciously filter/decode what they hear speakers say in a way that may distort or change the speaker’s meaning   listening filters  
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three main __ filters are culture, gender, & technology   listening  
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different ways in which people listen; might be biological   listening orientations  
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people, action, content, & time are all considered   listening orientations/styles  
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women tend to show a preference for the __ orientation   people  
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men show a preference for the __ orientation   content  
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describes culture that expects messages to be clearly spelled out, directly, & explicitly   low context  
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in low context culture, it is speaker’s responsibility to make sure __ is provided by the words   meaning  
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in low context culture, it is speaker’s responsibility to make sure that the __ is well-organized and structured   message  
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monochromic is also known as a(n) __ culture   M-time  
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polychromic is also known as a(n) __ culture   P-time  
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group views time as scarce resource which must be controlled with scheduling & appointments   monochromic  
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group does not recognize concept of “saving time"   polychromic  
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polychromic cultures value __ __, so their use of time must be flexible in order to fulfill their obligations to others   harmonious relationships  
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5th and final stage of listening; listeners decide what parts of speech to retain & then attempt to store parts in memory   remembering stage  
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4th stage of listening; listeners give feedback verbally & nonverbally   responding stage  
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1st stage of listening; listeners select or ignore 1/more stimuli from multitude of stimuli that bombard us continually   sensing stage  
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communication channel preferred by those who learn by seeing   visual channel  
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visual channel people are more likely to use __ words   visual  
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looked, looks like, visualize, see, & clear are all considered   visual words  
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Created by: lfrancois
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