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Speech-Ch 3

Listening: What Speakers Should Know

QuestionAnswer
from Greek words for male & female; denotes integration of both masculine & feminine characteristics androgynous
describes how people process information & use it to explain behavior of others & themselves attribution theory
communication channel preferred by those who learn by listening; these people more likely to use auditory words; such as, talked, sounded, heard, & said auditory channel
feeling of discomfort when evidence is presented that is contrary to what we believe cognitive dissonance
used to describe culture that values group membership, group obligations, & group goals more than individual needs collectivistic
collectivistic cultures are __ relationship-oriented
collectivistic cultures __ empathy, listening, & group friendships value
quality of a speaker that inspires the feeling that he/she is believable, ethical, & person in whom listeners can place their confidence credibility
3rd stage of listening; listeners think about, evaluate, & judge speaker/message evaluating stage
person/object external to listener that triggers idea in listener external stimulus
four listening orientations
use to describe culture that expects messages to be brief, indirect, & implicit high context
in high context cultures, __ takes responsibility for determining __ meaning listener; speaker’s
used to describe culture that values individual & individual rights more highly than group identity/rights individualistic
individualistic cultures are __ problem-oriented
individualistic cultures value autonomy, assertiveness, & __ competition
thought generated by listener that triggers additional thought/action internal stimulus
2nd stage of listening; listener(s) supply meaning to messages that they have seen, heard, or felt interpreting stage
communication channel preferred by those who learn by touching kinesthetic channel
kinesthetic channel individuals are more likely to use __ words touch
touch, grasp, feel, and run are all __ channel words kinesthetic
different frames of reference causing audience members to subconsciously filter/decode what they hear speakers say in a way that may distort or change the speaker’s meaning listening filters
three main __ filters are culture, gender, & technology listening
different ways in which people listen; might be biological listening orientations
people, action, content, & time are all considered listening orientations/styles
women tend to show a preference for the __ orientation people
men show a preference for the __ orientation content
describes culture that expects messages to be clearly spelled out, directly, & explicitly low context
in low context culture, it is speaker’s responsibility to make sure __ is provided by the words meaning
in low context culture, it is speaker’s responsibility to make sure that the __ is well-organized and structured message
monochromic is also known as a(n) __ culture M-time
polychromic is also known as a(n) __ culture P-time
group views time as scarce resource which must be controlled with scheduling & appointments monochromic
group does not recognize concept of “saving time" polychromic
polychromic cultures value __ __, so their use of time must be flexible in order to fulfill their obligations to others harmonious relationships
5th and final stage of listening; listeners decide what parts of speech to retain & then attempt to store parts in memory remembering stage
4th stage of listening; listeners give feedback verbally & nonverbally responding stage
1st stage of listening; listeners select or ignore 1/more stimuli from multitude of stimuli that bombard us continually sensing stage
communication channel preferred by those who learn by seeing visual channel
visual channel people are more likely to use __ words visual
looked, looks like, visualize, see, & clear are all considered visual words
Created by: lfrancois