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Speech-Ch 3
Listening: What Speakers Should Know
| Question | Answer |
|---|---|
| from Greek words for male & female; denotes integration of both masculine & feminine characteristics | androgynous |
| describes how people process information & use it to explain behavior of others & themselves | attribution theory |
| communication channel preferred by those who learn by listening; these people more likely to use auditory words; such as, talked, sounded, heard, & said | auditory channel |
| feeling of discomfort when evidence is presented that is contrary to what we believe | cognitive dissonance |
| used to describe culture that values group membership, group obligations, & group goals more than individual needs | collectivistic |
| collectivistic cultures are __ | relationship-oriented |
| collectivistic cultures __ empathy, listening, & group friendships | value |
| quality of a speaker that inspires the feeling that he/she is believable, ethical, & person in whom listeners can place their confidence | credibility |
| 3rd stage of listening; listeners think about, evaluate, & judge speaker/message | evaluating stage |
| person/object external to listener that triggers idea in listener | external stimulus |
| four listening orientations | |
| use to describe culture that expects messages to be brief, indirect, & implicit | high context |
| in high context cultures, __ takes responsibility for determining __ meaning | listener; speaker’s |
| used to describe culture that values individual & individual rights more highly than group identity/rights | individualistic |
| individualistic cultures are __ | problem-oriented |
| individualistic cultures value autonomy, assertiveness, & __ | competition |
| thought generated by listener that triggers additional thought/action | internal stimulus |
| 2nd stage of listening; listener(s) supply meaning to messages that they have seen, heard, or felt | interpreting stage |
| communication channel preferred by those who learn by touching | kinesthetic channel |
| kinesthetic channel individuals are more likely to use __ words | touch |
| touch, grasp, feel, and run are all __ channel words | kinesthetic |
| different frames of reference causing audience members to subconsciously filter/decode what they hear speakers say in a way that may distort or change the speaker’s meaning | listening filters |
| three main __ filters are culture, gender, & technology | listening |
| different ways in which people listen; might be biological | listening orientations |
| people, action, content, & time are all considered | listening orientations/styles |
| women tend to show a preference for the __ orientation | people |
| men show a preference for the __ orientation | content |
| describes culture that expects messages to be clearly spelled out, directly, & explicitly | low context |
| in low context culture, it is speaker’s responsibility to make sure __ is provided by the words | meaning |
| in low context culture, it is speaker’s responsibility to make sure that the __ is well-organized and structured | message |
| monochromic is also known as a(n) __ culture | M-time |
| polychromic is also known as a(n) __ culture | P-time |
| group views time as scarce resource which must be controlled with scheduling & appointments | monochromic |
| group does not recognize concept of “saving time" | polychromic |
| polychromic cultures value __ __, so their use of time must be flexible in order to fulfill their obligations to others | harmonious relationships |
| 5th and final stage of listening; listeners decide what parts of speech to retain & then attempt to store parts in memory | remembering stage |
| 4th stage of listening; listeners give feedback verbally & nonverbally | responding stage |
| 1st stage of listening; listeners select or ignore 1/more stimuli from multitude of stimuli that bombard us continually | sensing stage |
| communication channel preferred by those who learn by seeing | visual channel |
| visual channel people are more likely to use __ words | visual |
| looked, looks like, visualize, see, & clear are all considered | visual words |
Created by:
lfrancois
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